We checked into this hotel on a Friday afternoon for 2 nights. I am a Priority Club member and booked the hotel on the hotel's website. Check-in was easy and pleasant.
For some reason the door was hard to open - didn't quite fit right in the jamb and you had to push really hard to get it open. Not a big deal to me - just worth a mention. Once inside the room I was impressed. My first thoughts: clean and crisp. The nautical decor was nice - not over the top but just enough.
We had a king, marina view (which costs more) room. I wouldn't call this a marina view, so I called the front desk. The clerk wanted to move me to a suite, but the manager wouldn't allow it. The only other "marina view" room open was on the second floor and the clerk told me that the room I had was a better view. The hotel considers this room "marina view" - you decide for yourself.
The bed was extraordinary! It was so very comfortable that we went out and bought a memory foam mattress topper for our bed at home! The pillows were great as well. You will absolutely get the rest you need at this hotel. There was no noise from other rooms or outside to bother us.... we had a great night's sleep both nights.
The bathroom was quite nice as well, the decor just right and very clean. A big plus in my opinion is the telescoping magnified mirror. It is so helpful to have when we older gals put on our make-up! My only complaint is that the shower doors were hard to move - they just wouldn't slide - they had to be picked up sort of and helped along the track.
The amenities were awesome! from Templespa the regular amenities were as good as those I use at home- and, well - the "sleep tight" packet was incredible. I used them just as the packet suggested and it was very relaxing. The foot balm was fabulous!!! These amenities were so nice that I left a note for housekeeping to please provide us with a few more because we used up that which came with the room. After a long day of trekking around Busch Gardens I was really looking forward to a hot shower and the footbalm...unfortunately housekeeping ignored my request (and their tip reflected that).
I thought I had booked our room with free breakfast, so we both went down and ate - and was then presented with a bill for $29.95...so I went to the front desk. Tawanna looked up my reservation and advised me that I had not booked the rate with breakfast. I asked what the rate difference was - $5.00. I asked if she could just change my code and I'd pay the $5.00. She said only going forward, so I was stuck with the $29.95 bill. I asked to see the Manager, I told Tawanna that between the disappointing view and this I was really frustrated. She said to me: "You know what? You're a Priority Club member. I can GIVE you breakfast. And she did." Her courtesy made the difference between a not so great stay and a great stay. Because of this, when we return to the area in July I will stay here again.
- Official Description (provided by the hotel):
- Nestled between renowned Hampton University and the celebrated Virginia Air & Space Museum, our lodging is the only waterfront hotel in Hampton, VA. Our newly renovated guest rooms provide floor to ceiling views of downtown Hampton or the Hampton River. ... more less
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- Also Known As:
- Crowne Plaza Hampton Marina Hotel Hampton
- Hampton Crowne Plaza