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“Problem with getting a taxi.”

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Holiday Inn Express Hampton Coliseum Central
Ranked #4 of 26 Hotels in Hampton
Certificate of Excellence
Cleveland, Ohio
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Problem with getting a taxi.”
Reviewed October 25, 2012

Nice hotel, good breakfast comfortable rooms. Only complaint we had was in getting a taxi for an early morning flight. The staff gave us a card with a transportation company they recommended. The transportation company only has a generic phone service. We had the front desk call and they transportation company called back. However the company when they arrived in the morning sent us an inexperienced driver with a two door small Honda! The tunnel to the airport was closed and she did not know how to get there! We used our own gps to navigate her to the airport! Arriving half and hour before our flight! I would definitely recommend this hotel use a more experienced company.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kate44139
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, General Manager at Holiday Inn Express Hampton Coliseum Central, responded to this review, November 4, 2012
Dear kate44139,

Thank you for your feedback regarding your recent stay at the Holiday Inn Express. We are pleased that you found the hotel and amenities to your liking. I do apologize that you were not given the excellent level of service which is our standard from the transportation provider. We have taken the appropiate measures to prevent further incidents of this matter. We thank you again for staying with us an we look forward to seeing you in the future.

Sincerely,
Donna Frazier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

214 reviews from our community

Traveler rating
    112
    68
    23
    8
    3
See reviews for
75
32
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45
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • German first
  • Any
English first
lawrenceville, ga
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed October 14, 2012

The staff was extremely nice. Everyone was very friendly going out of there way to make sure my family and I were enjoying our stay. The room was very nice for hotel in this range. All the remodeling appears to be finished. Enjoyed the breakfast as well. The location is also very good. Right next to the freeway, around the corner from the coliseum, across the street from a very nice shopping center with lots of restaurants.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank reece71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, General Manager at Holiday Inn Express Hampton Coliseum Central, responded to this review, November 4, 2012
Dear reece71,

Thank you for taking the time to post a review of your stay with us. We are delighted that you had such a great experience during your stay with us. We appreciate your positive comments and we look forward to your return in the future.

Sincerely,
Donna Frazier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro,MD
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed October 11, 2012

The location is perfect. It's right across from the mall and in the heart of everything in Hampton. The staff was very friendly, the hotel was clean, good free breakfast, nice pool and very inexpensive for that area.

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Liz C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donna F, General Manager at Holiday Inn Express Hampton Coliseum Central, responded to this review, November 4, 2012
Dear Liz C

Thank you for the positive comments about your stay at the Holiday Inn Express. We are very happy that you found the hotel convenient and enjoyed the hotel amenities. Thank you for staying with us and we hope to see you again in the near future.

Sincerely,

Donna Frazier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
111 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed October 8, 2012 via mobile

We stayed at the Holiday Inn while visiting family in Hampton. The location was perfect, right across the street from the Peninsula town center and tons of dining options.

Upon check in we noticed that the hotel was ether brand new or recently updated, very fresh and clean. Sharon checked us in and she was extremely friendly! It did not stop there, we noticed that every staff member we came in contact with always greeted us with a smile and asked us how we were...I don't think I have ever been to a hotel with such friendly staff members.

The room was perfect, very well appointed and very clean. It has everything we needed! Fridge, microwave, couch..

The complimentary breakfast was great...pancakes, biscuits and gravy, eggs and the usual muffins/breads/cereal.

The only negative thing I have to say is that there is construction going on at the back of the hotel and that was a very startling way to begin the day as thy started moving stuff around at 7 in the morning! Other than that the bed slept great!

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jessicaw08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tuscaloosa, Alabama
2 reviews
Reviewed September 25, 2012

This was our 2nd., 3-night visit here since they opened recently. Great Staff as well as the G.M. The facilities are great including the "rommy" ...comfortable rooms. The excellent service and hospitality was 1st. Class. The hospitality that we received at this facility far exceeds others that I have visited as a GOLD member.
WE WILL RETURN SOON!

  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ron L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lynnwood, Washington
Level Contributor
26 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 14, 2012

I had to stay overnight in Hampton near the Coliseum, and decided to try a Holiday Inn Express for the first time. Good choice!

Pros: Very courteous and efficient staff who made me feel welcome right from the start. The property was recently converted to the HIE franchise, so all the furnishings were clearly still new and fresh. Loved the decor - lots of cream/dark wood/muted colors in a clean, modern style. The bedding was considerably more luxurious than you'd expect at this price point. I really didn't want to leave my king room, which had a comfortable sofa, work desk, and a good-sized LCD TV. The room was very clean, and there were plenty of extra towels and an extra pillow. There's a wardrobe rather than a closet, but I rather preferred this as it included a built-in luggage shelf (rather than one of those flimsy folding things) and proper wood hangars. The hangar rail was a little low, however, so my dress didn't hang freely. There's a microwave, mini-fridge, and coffee maker.

Cons: There's no towel rack or hook in the bathroom. I didn't hear much hallway noise, but definitely heard a lot of street noise - not loud, but noticeable. Some of the fine details remind you that this is a low-cost hotel option, like the flimsy ice bucket. The free breakfast was, well, worth the price (there's a Waffle House next door). However, I really liked their coffee blend!

In the context of what it is - an inexpensive but consistent lodging option - this hotel is outstanding. I usually stay at Courtyard and Hilton Garden properties, but am glad I took a chance on this Holiday Inn Express. And yes, I do feel a bit smarter...

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank perrik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mamaroneck, New York
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed September 8, 2012

We had originally booked 3 nights in the Clarion which is next store, The hotel was SO awful that we checked out after the first night and walked over to the Holiday Inn next door. They could not have been nicer. They had a room ready for us which was clean and comfortable. After the horror of the Clarion, it was a great experience. We will definitely stay there when we return to the area.

Room Tip: This hotel had it's grand opening celebration the first day we were there, so all the rooms are...
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lathamt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hampton Coliseum Central

Property: Holiday Inn Express Hampton Coliseum Central
Address: 1813 W Mercury Blvd, Hampton, VA 23666-3205 (Formerly Quality Inn)
Phone Number:
Location: United States > Virginia > Hampton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Hampton
#4 Business Hotel in Hampton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hampton Coliseum Central 2.5*
Number of rooms: 127
Reservation Options:
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Also Known As:
Quality Hotel Hampton
Quality Inn Hampton
Hampton Quality Inn

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