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“Building and grounds were well maintained and the rooms...”

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Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton
Ranked #2 of 23 Hotels in Glen Allen
Certificate of Excellence
Reviewed April 4, 2013

  • Stayed: March 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Wayne C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded April 5, 2013

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1,111 - 1,117 of 1,344 reviews

Reviewed April 1, 2013

  • Stayed: March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Gale H
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded April 4, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 31, 2013

Clean but no frills. Poor wireless Internet signal, very basic cable selection on tv and no one cleaned our room which we called multiple times about. Overall not very accomodating. No late check out available, when attending their brunch. Easter Brunch at The Glen was good but overpriced for the quality of food served. Service at The Glen was very good.

  • Stayed: March 2013
    • Value
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Thank Jbc1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded April 4, 2013

Thank you for taking time to write to us about your recent stay. I've made note of your concerns and will share with our staff. We apologize for not meeting your expectations. Holiday 'getaways' should be a time to relax and enjoy. In the past year, we have added new amenities such as our Tavern Restaurant and Deck, Crossings Pergola, Jefferson Gardens and renovated the pool area - all to enhance the guest experinece. We also are renovating all our guest rooms (a few at a time so as not to disturb our current guests). We do hope you'll return to see the continuing improvements. In the meantime, safe travels.

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Reviewed March 29, 2013

The room and atmosphere of the hotel was nice. The staff was not so friendly. You never know who you are going to meet as I am a news anchor at a very popular radio station. They had a very "Whatever" attitude. They also kept disturbing me during the late checkout that I paid for. This made the stay uncomfortable. You have a great property here. The staff needs some Disney Quality Service training.

  • Stayed: March 2013, traveled with friends
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Anthony D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded April 4, 2013

Thank you for your review of our hotel. I am surprised to hear your comments about our staff because our guests usually give us very high scores for service. However, we obvioulsy fell short and for that I apologize. I've just forwarded your reveiw to our associates and will discuss it this afternoon in our staff meeting. Thank you for sharing and thank you for your business. Please come back and see us again. We promise to do much better! Until then, safe travels.

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Reviewed March 25, 2013

This hotel is by far the best in the Richmond area. I've been staying there over the past year on business and have seen what other hotels in the area have to offer. It is quiet and the grounds are beautiful. If you are looking for a short getaway or are out on business, this place is for you. Jaime and Cindy at the Yellow Tavern are the best too!

  • Stayed: February 2013, traveled on business
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Thank Juan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded April 4, 2013

Thank you for your high praise. We're finding that Wyndham Virginia Crossings is being discovered by more and more travelers and we are happy that you are one of them. As you point out, we're convenient and yet offer our guests a respite from the traffic and noise you find at most suburban hotels. Thank you, also, for praising two (Jaime and Cindy) of our many great associates. It's the most important reason we were just named Wyndham's CountOnMe Hotel & Resort of the Year - worldwide for guest service, company culture and community outreach. We at Wyndham Virginia Crossings really do focus on making our guest's stays memorable. I'm happy to hear we succeeded with your last visit. Please come again and, until then, safe travels.

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Reviewed March 22, 2013

Nice hotel, but nothing worthwhile around it. Plus, the parking was limited. Also they couldn't accommodate late check-out because they were housing droves of soccer kids. It was noisy because of them, but not the hotel's fault. The rooms and ambiance were delightful though. Favorite part (once all the soccer kids were finally put to bed) was the bonfire on the bar patio. Service was great.

  • Stayed: March 2013, traveled with friends
    • Value
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Review collected in partnership with Wyndham Hotel and Resorts
Thank Elizabeth H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded March 24, 2013

Thank you for spending time with us at Wyndham Virginia Crossings. Occasionally we have weekend groups and parking gets a bit tight. We apologize for the inconvenience. However, we're happy to know that you enjoyed our service and staff. By the way, our spacious rooms are undergoing a refresh (a few at a time so as not to disrupt our in-house guests) and will include refrigerators in every unit. The recently renovated Tavern Restaurant does have a great deck and fire pit. Glad you had a chance to enjoy it. Again, thank you for selecting our hotel. We hope you return. In the meantime, safe travels.

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Reviewed March 22, 2013

The staff are wonderful. I have to drive a great distance to get to the hotel. They really make it easy to come in, relax, and dismiss the tension from the day. Awesome staff.

  • Stayed: March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Wyndham Hotel and Resorts
Thank Towanda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bob N, General Manager at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton, responded to this reviewResponded March 24, 2013

Thank you for your comments about our staff. I agree - they are "awesome" (and I get to work with them everyday!). We really appreciate your loyalty and patronage of Wyndham Virginia Crossings Hotel. Please let us know what else we can do to continue to earn your business. Thanks again and safe travels.

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Additional Information about Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton

Address: 1000 Virginia Center Pkwy, Glen Allen, VA 23059-4571 (Formerly Wyndham Virginia Crossings Hotel & Conference Center)
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Glen Allen
#2 Family Hotel in Glen Allen
#2 Best Value Hotel in Glen Allen
#4 Business Hotel in Glen Allen
Price Range: $93 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton 3.5*
Number of rooms: 183
Official Description (provided by the hotel):
Find peacefulness and relaxation at our retreat-like setting with an extensive 20-acre green space. Host unforgettable meetings with best-of-class conference rooms and state-of-the-art technology, go golfing across the way at The Crossings Golf Club, or visit downtown Richmond and explore the sights. There’s a reason we’ve been rated 4 Diamond for 12 consecutive years. Discover what’s in store at Virginia Crossings Hotel & Conference Center, Tapestry Collection by Hilton. ... more   less 
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Also Known As:
Wyndham Virginia Crossings Hotel Glen Allen
Wyndham Glen Allen

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