I have stayed at the HGI several times. Every time I have been warmly greeted by the front desk (and they seem to remember who you are pretty quickly!). The staff here is really willing to help you out.
The hotel is located in a pretty good location. It is right off I-64 and I-295, right next to a number of restaurants, and a short drive from Short Pump (shopping and even more restaurants).
But all in all the place is a bit drab. Everything appears clean, but the carpets, furniture, etc are all clearly from decades past. It makes me think that it should be damp and musty (which it definitely is NOT). The elevators are extremely slow, and stairs should definitely be considered if you don't have luggage with you. The window heating/cooling units are a bit noisy, especially as they cycle on and off, and I could see this posing a problem for light to moderate sleepers. The TV service has been spotty, and the WiFi could definitely use a lot of help (VERY slow). For the price they charge, there are definitely better options if they are available.
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- Also Known As:
- Hilton Garden Inn Richmond Innsbrook Hotel Glen Allen
- Hilton Glen Allen
- Hilton Garden Inn Glen Allen
- Glen Allen Hilton