I am a frequent business traveler to Richmond and stay at this hotel all the time because it is (1) clean; (2) well appointed for a business traveler, (3) convenient to Richmond, even if it's a bit of a drive to get downtown ... rush hours are manageable here, and mainly, (4) aggressive about accepting a low Priceline bid.
I would give this hotel five stars easy but for one thing ... their wireless internet service (which works just fine if you're here on a Sunday night) is incredibly SLOW during the week after a bunch of guests check in. Their service must be a basic home network package, divided by about 100 rooms, all of whom must be streaming Netflix, Hulu, or porno.
I've complained about it four times, and each time the desk clerk says (is trained to say) "Oh, we know about it and we have our technical people working on it."
But ... It ... Never ... Gets .... FIxed! Big :-(
I guess you get what you pay for, but owners/managers .... why don't you take care of this? It's a cheap and easy fix.
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- Also Known As:
- Hyatt Place Richmond/Innsbrook Hotel Glen Allen
- Glen Allen Hyatt
- Hyatt Glen Allen