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Candlewood Suites Richmond West End Short Pump
Ranked #9 of 23 Hotels in Glen Allen
Certificate of Excellence
Orlando, Florida
Level 6 Contributor
115 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
“Loved it!”
Reviewed May 26, 2014

Wow! What a great Candlewood property! The receptionist was so welcoming and helpful. Lovely area. Chose b/c pet friendly. Not fart from Deep Run Park. One of my fav parks for doggies! Rooms were immaculate. Has fitness and laundry center. Candlewood Cupboard is very resonable priced. Also..can borrow a blender or a board game! How cool is that!!!??? Right next to Tom Leonard's market. Great grocery store. We bought dinner there and used the Candlewood grill! We love this place and so do the dogs!

  • Stayed May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank birdiegirl84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, July 24, 2014
Wow! Thank you so much for this awesome review. I am so glad you and the doggies enjoyed your stay with us. It is great being so close to Deep Run park so I am glad you found that convenient. I'm also happy you were able to use our new lending locker to check out some fun and useful items during you stay. Thanks again for the review and I hope to see you and your furry friends again!
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142 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (25)
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English first
Charleston, South Carolina
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 8, 2014

My husband and I just stayed 7 nights at this hotel in Richmond while visiting family. We were snowed in for 2 days while staying there. The accommodations were very clean and attractive, price was right, it was quiet, and the people who worked there could not have been nicer or more helpful. Within walking distance are very nice shopping malls and a grocery store right next door to the hotel. We have found a 'home away from home' when we visit Richmond again.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank magnolia65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carrboro, North Carolina
Level 6 Contributor
185 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
Reviewed February 25, 2014

Although they cater to long term stay clients, I stayed for one night and used points plus cash, so the price was just right! The one bedroom suite had a fully equipped kitchen, recliner, TV with VCR and DVD player, sizable workspace, free wifi, laundry, snack type store, open area business center. Staff was friendly. Felt safe in the area. Keep your car parked and walk across the busy street to find a very nice, safe, walkable urban village with residential, retail (Whole Foods, REI, Bonefish Grill, Dave & Buster, Irish Pub, etc), university, financial and so on.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank slowee08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, February 27, 2014
Thank you for taking the time to write this review. I am happy to hear you enjoyed your stay and found us to be a good value for all the free amenities we offer our guests. The IHG Reward Club points plus cash does offer a great deal! I am glad you also liked our location in the West End. The shopping area you mentioned is called West Broad Village and is so great to have right across the street with all the shopping and restaurants options for our guests. Thanks for staying with us and we hope to see you again!
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Athens, Georgia
Level 4 Contributor
39 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed February 9, 2014

I was looking for extended stay options in Richmond due to being relocated with work. I came across the Candlewood Suites in Short Pump and decided to give it a try. The hotel was very clean and quiet. The staff was very helpful and knew me by name by the 2nd or 3rd day. I ended up staying for two months and would have had no issue staying longer if needed. I did not have a single complaint of the location and booked my parents a room when they recently came to visit. Some of the bonuses include: On Site Laundry that is FREE, Gym, Free internet, and mini-grocery store.

For the price you will not find a better location and value in the Short Pump area!

  • Stayed January 2014, traveled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank bcucuzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, February 19, 2014
Thank you so much for this awesome review! I am so glad you enjoyed your extended stay with us at the Candlewood Suites Richmond West. It's also good to hear that our free laundry facilities and gym made the stay even better. Getting to know our guest during their stay is what makes this so enjoyable and it was great getting to know you! Thanks again for staying with us and for taking the time to post your review.
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Virginia
Level 6 Contributor
396 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 127 helpful votes
Reviewed October 9, 2013

This is clearly an extended hotel as there are many guests who seem to call it home. It is very clean however and the staff friendly. It is located quite conveniently just a ways down the road from Short Pump Mall and was set back off the road so you didn't hear traffic. The simple Queen Studio was perfect for our 2 night stay for my husband and I as we were biding time in the Richmond area.

Room Tip: We were on the first floor facing the front and it was fine
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  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Nav1go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, February 19, 2014
Thank you so much for taking the time to post this review. I am happy to hear that you enjoyed your stay and especially our cleanliness and great location close to Short Pump Town Center. While many of our guests are on long term projects we are happy to serve those staying just a few nights as well! We appreciate you staying with us while in Richmond.
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Virginia
Level 5 Contributor
66 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed September 16, 2013

The rooms were very nice for the low price! Very surprised. Front office staff was very friendly. My only complaint is the directions on the email confirmation are horrible! Will definitely stay here again...

  • Stayed September 2013, traveled with family
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Helpful?
1 Thank TravelerVAVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, February 19, 2014
Thank you for your review! I am glad that you enjoyed our rooms and the value that we can offer. Our staff has been with us for quite a long time so I am happy that they treated you well. Thanks for the feedback on the directions... I will check to see that all information is correct.
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Bremen, Germany
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 11, 2013

This place offers really a great value for the price! Clean, spacious room with kitchenette (fridge, microwave, dishwasher, cooking facilities), a nice, tiny fitness area, free laundry and Internet as well as free printing!
We stayed here during a wedding of friends and the staff at the reception were just the best! Especially a lady called Christina made us really feel at home and gave us good advice for our trip further.
The Short pump mall is located just a 20 mins walk from here.

We really enjoyed our 5 days stay here a lot and can recommend this place to anyone coming to Richmond.

Room Tip: Well, Richmond is really a wide spreaded city, so it would be much easier to get around with a car...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Reisefiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CWSRichmondWest, General Manager at Candlewood Suites Richmond West End Short Pump, responded to this review, February 19, 2014
Wow! What an awesome review. Thank you so much for taking the time to post this. I am so glad you enjoyed your stay and all the great free amenities that we offer (laundry, internet and printing as you mentioned). Christina has been with us for 8 years now and I agree that she is great. I am glad she made you feel at home while visiting all the way from Germany! Thanks again for staying with us and we hope to see you again.
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Additional Information about Candlewood Suites Richmond West End Short Pump

Property: Candlewood Suites Richmond West End Short Pump
Address: 4120 Tom Leonard Dr, Glen Allen, VA 23060-6020
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Glen Allen
#4 Family Hotel in Glen Allen
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Candlewood Suites Richmond West End Short Pump 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
We are excited to announce that our hotel is renovating! August 14th marks the start of our official renovation project in order to provide you with a fresh new look. It won't take long, and we are still taking reservations. Since cleanliness is paramount to our hotel and its history, we just ask that you please pardon our dust! We offer apartment style suites perfect for long or short term stays. Rest your head after a long day at work on our pillow top mattress or kick back in our overstuffed recliners. Kitchens are fully equipped with appliances, but make sure to try our gas grills at the Gazebo. Utilize our gym at any time and enjoy our free laundry facility. Enjoy being in the center of Short Pump, a vast and developing community with everything you need within minutes. Amenities, location and service make this hotel the perfect choice for travelers. Don’t forget to bring your furry friends and grab a treat at the front desk! (Call hotel for pet policy). ... more   less 
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Also Known As:
Candlewood Suites Richmond West End Short Pump Hotel Glen Allen
Candlewood Suites Glen Allen
Candlewood Glen Allen
Glen Allen Candlewood Suites

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