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“Nice Hotel - But”

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Comfort Suites Innsbrook
Ranked #13 of 23 Hotels in Glen Allen
Glen Allen, VA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel - But”
Reviewed April 2, 2005

My wife and I stayed Saturday Night - (4/3/05) at the Comfort Suites. Overall, we were very pleased with the Hotel. The staff was courteous, the room was excellent, the breakfast was very good (except they didn't have bread to make toast).

But the cleanliness in the lobby area was a problem. When we pulled up front to check in, I was a little concerned when I noticed both Trash Containers on each side of the entrance was overflowing with trash.

The next morning when my wife and I came down for breakfast, the eating area had not been cleaned from the night before. There was trash all over the place and boxes of empty beer bottles and cans in the eating area.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimmoore53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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135 reviews from our community

Traveler rating
    46
    46
    18
    14
    11
See reviews for
48
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29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
A TripAdvisor Member
Reviewed February 8, 2005

This is the 3rd time my family has stayed at this hotel. All 3 times, there were problems. 1st time, the the matress in the room was old, and had holes in it. The pool's heater was also broken. 2nd time, we couldn't even use the pool because someone broke a beer bottle inside the pool. If we wanted to swim, we would have to cross the street to the Hampton Inn to swim. 3rd time wasn't so bad, except that the heater was broken again!

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Level Contributor
37 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed August 22, 2004

Hotel looks nice from the outside and the lobby, but the room was a different story. Not at all clean. There were cobwebs everywhere, food and drinks spilled on the walls and A/C unit that had not been cleaned up, and mold in the bathroom. The kicker came when we discoverd the sheets had not been changed. They were rumpled, stained and covered in dirt and hair. Room was also dark and the furniture had seen better days. The front desk gave us new sheets and apologized, but that was it. FYI - there is no hot tub as advertised and the "fitness center" is three machines - two of which were broken.

Helpful?
3 Thank rkecat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Innsbrook

Property: Comfort Suites Innsbrook
Address: 4051 Innslake Dr, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 23 Hotels in Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Innsbrook 2.5*
Number of rooms: 125
Official Description (provided by the hotel):
Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more   less 
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Also Known As:
Comfort Suites Innsbrook Hotel Glen Allen
Comfort Suites Glen Allen
Glen Allen Comfort Suites
Innsbrook Comfort Suites

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