Good nights sleep, room was clean, but pretty worn and needs some upgrading. The new General Manager was nice and professional.
The only real issue I had was on Sunday morning when it would have been great to sleep in, I was woken up by housekeeping vacuuming the hallway rug outside the door at 8:45am. I called downstairs and the owner answered the phone, I asked him why they were doing this on a Sunday morning, he actually laughed at my question and said he would let them know. This tells me that he obviously didn't take my call seriously.
I had been staying at this hotel for a few days, and no other days did housekeeping vacuum the hall. They actually picked Sunday to do this task.
I don't expect much from hotels, but what I do demand is, the guest should never be woken up by housekeeping, and always respect the Do not Disturb sign. The guest should never be inconvenienced by housekeeping. Many hotels seem to forget, a hotel is run by it's management, not the housekeeping staff. They should also remember, the guest comes first!
- Official Description (provided by the hotel):
- Our hotel offers convenient access to Interstate 95, Interstate 64 and Interstate 295 and downtown Richmond. Be sure to take a dip in the indoor pool and check out the sundeck and upgraded fitness center. Business travelers will appreciate modern conveniences like wireless high-speed Internet access, voice mail, two-line telephones, computer hook-ups, and access to fax and copy machines. All guest rooms at this Virginia hotel come equipped with microwaves, refrigerators, coffee makers, hair dryers, irons, ironing boards and cable television. In addition to standard amenities, some rooms feature whirlpool bathtubs. The entire hotel is non-smoking. Free hot breakfast. ... more less
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- Also Known As:
- Comfort Suites Innsbrook Hotel Glen Allen
- Comfort Suites Glen Allen
- Glen Allen Comfort Suites
- Innsbrook Comfort Suites