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“Richmond Vacation”

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Homewood Suites by Hilton Richmond-West End
Ranked #8 of 23 Hotels in Glen Allen
Reviewed July 13, 2014

The Homewood suites are a great value. The rooms are spacious, clean, well-maintained, and quiet - just try not to get a room close to the elevator. We stayed here over the Hyatt and saved over $200. The breakfasts are not as fancy but the quantity and quality of the offering was good.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank 878kevine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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433 - 439 of 610 reviews

Reviewed July 8, 2014

We stayed here on 7/2/14 on our way in to DC. I must rave about the customer service we received before I even discuss our room! We have three kids, the youngest being 2, and he left behind a 30" stuffed Mickey Mouse that he'd had since he was 16 months and sleeps with every night (he put it down as we were walking out, and we didn't notice). We were only an hour down the road when we received a call from the hotel. Housekeeping had already been in our room, and they found Mickey, and they knew it was someone's much loved toy! The front desk called us immediately knowing that it wouldn't be too long before we started an epic hunt for Mickey. We were able to go back and retrieve him on our way back home. The front desk on my return was great, and they said Mickey had been quite a good guest and had a great stay. :) I so appreciated that phone call. Otherwise, we probably wouldn't have realized until bedtime. They could have easily just stuck him in lost and found and waited for us to call. They didn't. They called us. Gave me peace of mind knowing that Mickey was in good hands!

As far as the room goes, it was typical Homewood Suites. The only reason I didn't give this location 5 stars was because the air conditioning was quite loud. It seemed like perhaps the ducts that lead to the hallway were causing a vibration in our room. We couldn't figure out what was vibrating, although my husband seemed to think it was in the bathroom area, such as the vanity light. But our room was clean, we had the right number of towels without asking, breakfast was decent. Would stay here again!

  • Stayed: July 2014, traveled with family
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Thank elizs77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014

If you stay on lower floors, be prepared to hear the kids above you running and bumping, floors are thin. Breakfast can be chaotic as everyone is going for it at the same time. No systematic approach setup.

  • Stayed: July 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Dennis B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

This was a wonderful place to stay, especially with a family. Centrally located. Wonderful and helpful staff. Rooms were spacious and well maintained. Would certainly stay here again and we have recommended this location to several family members and friends.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank tlf87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 5, 2014

Homewood Suites have never disappointed me. I travel on business and it helps to have breakfast and dinner provided for me. I use the exercise room and laundry room as well. In the morning and evenings I was able to take advantage of internet access for work. The staff have always been very friendly and helpful. Having a full-size refrigerator is always welcome when you stay the entire week. They cater to families and extended stay customers.

  • Stayed: July 2014, traveled on business
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Review collected in partnership with Homewood Suites by Hilton
Thank Gregory E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2014

The Homeland Suites was an excellent experience. The staff was helpful, attentive, and courteous. The room was clean and well appointed. Decent breakfast included and the overall cost was an excellent value.

  • Stayed: June 2014, traveled with family
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Review collected in partnership with Homewood Suites by Hilton
Thank Samuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 30, 2014

We took our 3 kids to King's Dominion for the weekend 6/27-6/29 and booked this hotel due to the price I was offered as a gov't employee. Couldn't find anything that could even come close to the price and the reviews seemed decent. We had 3 kids, all between the ages of 9-13 so we need a suite with a bedroom with 2 beds and a pull out sofa in the living area, a small kitchen and this hotel had it all. Upon checking in, was given our room, info about breakfast and their 100% guarantee, too easy! Got to the room, it was clean, had everything it was supposed to and the kids loved it! The beds in the bedroom was very comfortable, the pull out sofa however was terrible, but we survived. My boyfriend and Every employee that we encountered, said hello and made small talk with us. Didn't have time to use the pool, although that was in our plans, but it just didn't work out. The breakfast was the only downfall of this hotel. Even our kids were super disappointed. On Saturday morning, they offered some bland sausage patties, egg patties and hard biscuits with gravy. I think the only thing one of our kids liked was the waffle he made. I just had a bagel, banana and yogurt, you can't really screw that up! In the elevator there is a picture of scrambled eggs, bacon and pancakes and our kids said "Um, that was definitely not what we got!" We decided to sleep in Sunday morning, knowing we weren't missing anything good at breakfast and grabbed some breakfast at Wawa's on the drive home. Overall, room was very good, very nice employees, great price, but please, revive the breakfast!

  • Stayed: June 2014, traveled with family
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Thank nicoleb2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Dr, Glen Allen, VA 23060-3344
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
Price Range: $130 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Hilton Glen Allen
Homewood Glen Allen

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