We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“HHonors not all it is cracked up to be!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Homewood Suites by Hilton Richmond-West End
Ranked #7 of 23 Hotels in Glen Allen
Reviewed July 21, 2013

I arrived on a Thursday and the hotel clerk told me that someone had cancelled my room. The room was cancelled by a clerk that was employed at this hotel. This was Hiltons mistake and the manager on duty was Matthew Reierson and he did not apologize for this mistake .He did not even acknowledge that he made a mistake. We are disappointed in the Hilton chain because we stay at Hilton properties pretty often. We will start using other hotel chains because Hilton does not honor our business at all.

Room Tip: Check toilets for mold before checking in your room
See more room tips
  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Herman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review
Reviews (597)
Traveler rating
Traveler type
Time of year
Language

511 - 517 of 597 reviews

Reviewed July 21, 2013

I recently stayed at this hotel with my daughters soccer team. The suites were great as the bedroom was separate from the living room and gave us some personal space. The room was clean and the bed was very comfortable.

The included morning breakfast was above average. It included a variety of cereals, waffles, fresh fruit (bananas), yogurt, juices, breads and every day there was a different variety of hot items.

The included dinner from Monday through Thursday was surprisingly tasty. The menu changes on a daily basis. It was certainly a great way to save money.

The outdoor pool got a lot of use as did the outside grills.

The laundry room was well used.

The hotel had nice gathering areas and the hotel management did not seem to mind that we would gather with our adult beverages.

I would highly recommend this hotel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank luv2travel068
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2013

The facility was located within reasonable distance to the main business district. Accomodation also allowed for family to dine in with complimentary B'fast and light dinner plus a kitchenette. Staff were friendly and helpful.

  • Stayed: July 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Donald B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 14, 2013

We stayed with three small children. The suite was BIG!! The breakfast was incredibly helpful with the kids and the staff was helpful with our needs. Some things were a little outdated, but for the price, amazing stay. Would 100% stay again and use other Homewood Suites if they are like this one.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Duane W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 10, 2013

While scoping out Richmond as a possible place to retire, we stayed at the Homewood Suites and were very pleased. Housekeeping may have missed some vacuuming and floor cleaning but overall it was well-maintained. I love having the luxury of a suite when staying for several nights (we were there for 3) and felt we got great value for the cost of the room. The breakfast was wonderful and it appeared the evening offerings were OK for those who didn't want to go out. Nice "business center" with PC's, which I appreciate, not having a Tablet or PC of my own when I travel.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Booklover48
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2013

We booked 3 rooms at this hotel, not all the same type. They were all correct and close to each other. We have not had this positive experience at many other hotels.The rooms were nice, spacious and clean. We were concerned about noise as we were close to the elevator, but it was not a problem at all. Pool and gym were nice, but the weather was warm. Too bad there is no hot tub for the colder seasons. They could also invest in better pool chairs and towels, but that was a minor discomfort. I would definitely recommend this hotel and will stay there again. It is a great location for many activities.

  • Stayed: July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Hoppy_Hodges72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 7, 2013

Needed one night get away in west end of Richmond and this was perfect. All the amenities of home and located near everything. Comfortable. Breakfast free but just so so. But with AAA card amazing value for a suite.

  • Stayed: June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Homewood Suites by Hilton
Thank Kenneth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Glen Allen
0.2 mi away
Hampton Inn Richmond-West
Hampton Inn Richmond-West
#1 of 23 in Glen Allen
743 reviews
0.3 mi away
Hyatt Place Richmond/Innsbrook
0.3 mi away
Hilton Garden Inn Richmond Innsbrook
Show Prices
Show Prices
Show Prices
0.5 mi away
Richmond Marriott Short Pump
Richmond Marriott Short Pump
#6 of 23 in Glen Allen
179 reviews
0.1 mi away
Comfort Suites Innsbrook
Comfort Suites Innsbrook
#17 of 23 in Glen Allen
147 reviews
4.3 mi away
Hampton Inn & Suites Richmond/Glenside
Show Prices
Show Prices
Show Prices

Been to Homewood Suites by Hilton Richmond-West End? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Homewood Suites by Hilton Richmond-West End

Address: 4100 Innslake Dr, Glen Allen, VA 23060-3344
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Glen Allen
#5 Business Hotel in Glen Allen
Price Range: $114 - $212 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton Richmond-West End 3*
Number of rooms: 123
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Hilton Hotels Direct, Booking.com, Priceline, Hotwire, Cancelon, HotelQuickly, TripOnline SA, Cheap Tickets and getaroom.com so you can book your Homewood Suites by Hilton Richmond-West End reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Homewood Suites By Hilton Richmond-West End Hotel Glen Allen
Glen Allen Hilton
Glen Allen Homewood Suites
Homewood Suites Glen Allen
Homewood Glen Allen
Hilton Glen Allen

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing