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“home away from home”

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Extended Stay America - Richmond - Innsbrook
Ranked #22 of 23 Hotels in Glen Allen
Reviewed May 23, 2012

oh it was just superb. the staff was friendly and the place was so clean which is something im really picky about. and Vee in the office was so nice,

Room Tip: rooms at the front of the hotel are brightest
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  • Stayed: May 2012, traveled solo
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Thank G C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded June 13, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Richmond - Innsbrook. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. Our business is one in which the staff gets to know our guests, who sometimes stay with us for weeks or months. We believe that building a professional, courteous, and accommodating relationship with our customers will continue to bring them back for future stays.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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59 - 65 of 77 reviews

Reviewed May 8, 2012

This property is extremely well managed and kept very clean. The Management and Staff are very friendly and are eager to make your stay perfect. The rates are very budget friendly and the hotel is located very close to Interstate 64 and many restaurants and shops. It has been a pleasure staying here.

  • Stayed: May 2012, traveled on business
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Thank mpatton007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded June 4, 2012

Thank you so much for the kind words and positive feedback in your wonderful review of our hotel. The management team and staff members of StudioPLUS Richmond-Innsbrook take great pride in being able to provide the exceptional value of a “home away from home” atmosphere for each and every guest and we try our very best to pair that with unparalleled customer service. We will accept no less. Knowing that we were able to achieve this and render such a noteworthy experience for you is the most important and most rewarding aspect of our job; After all, where would we be if not for our guests? It has been a privilege to accommodate you and I sincerely hope that we are once more afforded the opportunity to serve you again in the future. If we can ever be of additional assistance, please don’t hesitate to reach out to any one of us. Thank you again so much. We truly value your business.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 18, 2012

What a blessing to find a hotel from the moment I checked in, to immediately provide the most excellent service! I rate the staff @ 150%. The first General Manager & staff made me feel very welcomed, like a home away from home, The present General Manager & staff is very friendly, & attentive to the needs & requests of guests. I have seen the General Manager & staff, past & present go beyond the call of duty to ensure guests are comfortable, providing a pleasant & safe environment. I definitely recommend this hotel to anyone requiring excellent service with lots of smiles, & your business sincerely appreciated!

Room Tip: Tell the agent @ the front desk what you plan to do while here, they will select the best location o...
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  • Stayed: July 2011, traveled solo
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Thank Dee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded April 30, 2012

Thank you so very much for your glowing review of Homestead Richmond - Innsbrook. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2012

The facility itself is quite nice, but the exceptional customer service is what makes this place special.

  • Stayed: November 2011, traveled solo
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Thank Charles S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded April 20, 2012

It was very kind of you to take the time to publish such a positive review of your stay at the Studio Plus Richmond - Innsbrook. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our staff is continually coached on how to best provide professional, accommodating, and friendly service to every guest. It sounds like we hit a home run in your case!

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 5, 2012

The Studio Plus is a great place to stay. Rooms are clean and staff is very friendly. Alot of parking and rooms are very spacious. During the summer they have the pool and laundry facilities on hand to care of your needs. I would recommend this highly.

Room Tip: IF your a smoker ask for in advance for reservation,
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  • Stayed: April 2012, traveled on business
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Thank Timothy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded April 20, 2012

It was very kind of you to take the time to publish such a positive review of your stay at the Studio Plus Richmond - Innsbrook. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way," and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 2, 2012

It's a great place to stay in whether for a day, weeks or months, it's very clean. They got everything from utensils, dishes to pots and pans so people like my fiance and I don't have to eat out all the times. They're very friendly, professional, helping and caring personnel. They made me feel at home, especially when Studio Plus is going to be our home for awhile.


Eliseab04

  • Stayed: February 2012, traveled with family
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Thank eliseab04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded April 20, 2012

I would like to personally thank you for taking time out to write such wonderful things about your experience at Studio Plus Richmond - Innsbrook. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition.

Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2012

The very friendly,professional, helping and caring personnel,made me feel at home.
prompt response to my needs and great rate.

  • Stayed: March 2012, traveled solo
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Thank Maryam s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - Richmond - Innsbrook, responded to this reviewResponded April 11, 2012

Thank you so very much for your glowing review of Studio Plus Richmond - Innsbrook. Whenever I read comments like yours it always gives me such great pleasure. My entire staff strives to make every guest's stay totally enjoyable, and our greatest reward is validation that we've done just that. As a member of the Extended Stay Hotels(sm) family, we are proud to be a part of the premier lodging source for business and leisure travelers looking for a great room at a great rate. We know that our largest asset is our loyal base of customers like you, which is why we are so firmly committed to your satisfaction. We know you have many lodging options in the area, which is why providing you and every guest with professional, friendly service is our priority.

Please know that we would be thrilled to have you again as our guest should your travel needs bring you back to our area. Once again, thanks for all of your very kind words.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Richmond - Innsbrook

Address: 10060 W Broad St, Glen Allen, VA 23060-6405 (Formerly Studio Plus Deluxe Studios - Richmond - Innsbrook)
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #22 of 23 Hotels in Glen Allen
Price Range: $72 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Richmond - Innsbrook 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 
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