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“Truly amazing experience!!” 5 of 5 bubbles
Review of TownePlace Suites Richmond

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TownePlace Suites Richmond
Ranked #14 of 23 Hotels in Glen Allen
Christiansburg, Virginia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Truly amazing experience!!”
5 of 5 bubbles Reviewed June 27, 2013

One of my friends in the hotel business highly recommended this TownePlace Suites when my wife and I were traveling to Richmond and we truly loved it! We stay as often as we can when traveling to this area of NOVA whether on business or pleasure! The light morning breakfast is very good...not overdone like many hotels. Seems there focus was on wholesome, beneficial and great quality. The rooms, impeccable! We felt like we were at home and the staff was terrific! Thank you...we'll see you again for sure!

  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank HMGIII_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4231GM, General Manager at TownePlace Suites Richmond, responded to this review, August 5, 2013
We are so glad that you enjoyed your stay with us. Your feedback is greatly appreciated. We have recently completed a full hotel renovation. I am sure when you return you will continue to be satisfied with the product we have to offer. Thank you again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    33
    28
    16
    12
    6
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32
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Jefferson, North Carolina
Level Contributor
68 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
2 of 5 bubbles Reviewed February 26, 2013

We have stayed there for years- and each time it has gotten worse! This time our room 113 had a shower that when we used it at night the handle came almost totally off. We reported it and next day engineering was to fix. We arrive at 6:30 pm after a long hard day of working to find a note from Monique the manager- who says they cannot repair and we need to move. What sense is it to give them as a GOLD member your phone number if they cannot call you to alert you of issues. So we load and move---then the next night come in AGAIN at 6:30 to find the room untouched. Front desk says- opsss they never put the change in the system. Lovely gal Britany brings up towels and such. but again this was now 2 times we are inconvenienced.2nd room not touched by house keeping. So no one is checking on these rooms. Managers answer was to give us points for another visit. HOW DUMB is that- who would want to stay there again? The breakfast again has gotten worse- best thing is the small container of yogurt. Needs updating and perhaps once it is done and they get a new g.m. would be better. For their sake I hope so. To call this a Marriott is disgraceful.

  • Stayed February 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank Dawn2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
G M, General Manager at TownePlace Suites Richmond, responded to this review, April 30, 2013
Thank you very much for your review as we take all feedback seriously. My sincerest apologies for your experience at the hotel. The hotel was built in 1998 and I am happy to say it is currently undergoing a full renovation scheduled for completion at the end of May. Any issues with plumbing are being addressed during this time as well. I'd like to invite you to stay with us again in the near future. I am sure you will be more than happy with our new appearance. Thank you again for your feedback. Sincerely, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania, United States
Level Contributor
51 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed February 8, 2013

Hotel is really "tucked away" in an industrial park area, I thought my GPS was taking me to the wrong spot. Was sort of difficult to find the office to check-in, not very well lit at night. Room was okay, but pretty dated (as was the rest of the hotel). Lots to do (and eat) very close by. For the price, I'd stick with a full service offering next time (the Hilton up the street is very nice.)

Stayed January 2013, traveled on business
Helpful?
Thank Andrew C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
4231GM, General Manager at TownePlace Suites Richmond, responded to this review, August 5, 2013
Thank you for your review. Your feedback is greatly appreciated. We've recently completed a full hotel renovation and I'd like to invite you to stay with us again. I am sure you will find the upgrades more than satisfactory. We are definitely located in a "tucked away" location which serves as both a gift and a curse. It is appreciated by many as our location backs up to a residential area. It is quiet and very peaceful. However, it can be a challenge to find initially. We ask that you reach out to the hotel staff directly if you ever get turned around on any future trips to the hotel. Thank you so much for staying with us and we do hope that choose us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
264 reviews
136 hotel reviews
common_n_hotel_reviews_1bd8 130 helpful votes
3 of 5 bubbles Reviewed December 28, 2012

Nice quiet cul-de-sac location amidst office park; almost hard to find at night because it is so hidden; tucked away from the main roads. There are two buildings three floors high. Grab and go type breakfast (wrapped muffins, yogurt cups, bananas/apples, canned juices) is served in the lobby of main building. We are Marriott members and have stayed in a variety of their chains; we normally don't stay at this type of accommodations because they take pets but this could be a really nice place especially for long term stay if management puts more attention to detail and cleanliness. Upon arriving to our designated room, it looked like it wasn't vacuumed/cleaned from previous occupant(s). There's shaggy pet hair in the closet; lots of it. Airline tags and stickers left on floor next to couch. Little girl hair clips and bracelet left behind from previous occupant. Windows got paw prints and needs windexing. Tables & furnitures had food oil (from Chinese food?). Lamps dead need light bulb. Nice mini-kitchen had full size fridge, microwave & range/oven. Bring your own pots/pans if you'll be here a while. Bathrooms needs sanitizing and tub floor and surround needs scrubbing!!! All of the outdoor trash bins hasn't been emptied during the entire duration we were there. It was getting stinky! Hallway floors need to be vacuumed or shampooed especially around first floor entrance & elevators. Elevators need to be cleaned as well. Leaves needs blowing in entrances & parking lot vicinity. Could use a new main entrance Marriott welcome mat; this one's dingy and old. Breakfast area floors sticky; could use some mopping. Basically, little stuff like that which needs attention to detail either that or it needs a new hotel manager (when was the last time mgr inspected every single room?!) The staff are very pleasant and accommodating. Peeped in while housekeeping around...some rooms better than others in décor & furnishing. I hate to see a nice place go downhill.

Room Tip: Ask to see room first especially for long term stays; make sure it is to your satisfaction.
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  • Stayed December 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank minniemae
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hastings
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed November 9, 2012

Our two day stay was good, and since it is on a cul de sac, there was no "drive by " traffic noise and the proximity to the Short Pump Mall was a plus...As for the staff, they were great and I left a battery and charger there that housekeeping turned in and I was able to provide an address for it to be returned to me..Thanks for keeping the good Marriott name on top....

  • Stayed October 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Paul N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, MA
Level Contributor
156 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

The hotel was very busy when we got there as it was full to capacity Columbus Day weekend. However, the services provided were not limited. The place is clean, the bed is comfortable, even the sofa bed could be deemed tolerable. Unfortunately, what I was shown online was not what I was given upon check-in but we made the best of it. The kitchen was suffice but it does seem to be in need of more pots or other kitchen items as it seems minimal in kitchen "stuff". The major route the hotel is off of provides many choices of everything. I would stay there again.

  • Stayed October 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mcmalvarez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa
Level Contributor
103 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed September 15, 2012

I have spent a few separate nights here for work over the past month or two. The hotel is designed for long-term stays. The bed was nice and comfortable, and the room overall was clean. It has a full kitchen which would be good if you are staying here for a long term project. There is not a full breakfast in the morning, just a quick grab and go breakfast that has things you can take with you but overall it does the job fine. The staff was very helpful both times I have stayed, and for the price it is a good deal for the area. There are lots of places to eat around the hotel as well which is a good deal.

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank USFBowler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Richmond

Property: TownePlace Suites Richmond
Address: 4231 Park Place Court, Glen Allen, VA 23060
Phone Number:
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 23 Hotels in Glen Allen
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — TownePlace Suites Richmond 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
Visit TownePlace Suites Richmond located near the Short Pump Town Center, Kings Dominion, and Shockoe Bottom. Our hotel offers comfort in our two bedroom and studio suites with fully equipped kitchens. Enjoy the convenience of our notable amenities including complimentary breakfast, high-speed Internet access, fitness center and outdoor pool. ... more   less 
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Also Known As:
Towneplace Suites Richmond Hotel Glen Allen

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