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Comfort Suites Glen Allen
Ranked #10 of 23 Hotels in Glen Allen
Certificate of Excellence
Reviewed April 22, 2013 via mobile

Prepare yourself for an awakening of the tired body and worn out mind to the oasis in Glen Allen. This will be my final destination. Thanks again to the Management staff that made my stay great. Above all this is a nice establishment comfy yet affordable.

  • Stayed: April 2013
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Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded April 29, 2013

Dear Michael M,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We are so happy that we could accommodate you. We strive as a hotel to provide a clean, safe, and comfortable place to stay. We hope to see you again in the future.

Sincerely,
Comfort Suites Glen Allen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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181 - 187 of 283 reviews

Reviewed April 17, 2013

This hotel is a must stay if in Glen Allen! It's not new, but well-maintained for this level accommodation. The location is excellent, with many restaurants nearby, and within walking distance. If you drink beer, the Capital Ale House within one block is a must visit! Rooms are Suites, and have comfortable, soft linens. Pillows however seem to follow a trend of small sized, but plentiful. The included breakfast is edible and filled with many different selections to suite most tastes.

  • Stayed: April 2013, traveled solo
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Thank FLBUG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded April 29, 2013

Dear FLBUG,

Thank you for telling us about your stay with us. We really appreciate all of your feedback. We will pass this on to our staff. We hope you enjoyed your stay in Glen Allen. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you so much for your time. We hope to see you again in the future.

Sincerely,
Comfort Suites Glen Allen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 13, 2013

I booked a room based on TripAdvisor reviews and was looking forward to my stay. The morning of my reservation my flight got canceled due to mechanical failure. I immediately called (it was before 10:00 a.m.) my travel agent to let them know there was no way I could make it in town that day. They contacted the hotel and called me back with the "bad news" that even though the cancellation was unavoidable due to circumstances out of my control, they were STILL going to charge me for the reservation because it was not 24+ hours notice!!! I could not believe it - called the hotel myself asked very nicely for them to reconsider, as I was a first time customer. Offered to give them the flight info so they could confirm my predicament, asked for mercy -- NONE offered. He was very rude and did not even apologize - just stated it was their POLICY over and over and over. I tried one more time to call the Choice Hotels (owner-umbrella organization) "Customer Service" number, and they were even worse. They told me that even though they "technically" owned the chain, that each hotel was an individual franchise and they could make their own decisions - I was at the mercy of the hotel. (Why even have Choice Hotels customer service then, really?) I understand why these policies exist, for people who cancel at the last minute without an excuse, leaving them with inability to book rooms. But I do not understand why they would not make an exception in my case, when I know they had the power to do so. I will never stay at ANY of their hotels in their chain EVER (and I make about 2 trips/month, so this is a lot of lost business). BOOKER BEWARE!!!

  • Stayed: April 2013, traveled with family
    • Service
2  Thank kt9222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded April 18, 2013

Thank you for taking the time to review our hotel as we appreciate the feedback; we would like to take an opportunity to clarify our position with regards to the reservation in question. As with any guest regardless if they book direct with us or through an online travel website we understand that there are times/situations that occur, which require you to cancel your stay. When the reasons for cancellation are out of the control of our guests we always do our best to accommodate the guest. For this guest the reservation was booked through an online travel website and we did cancel the reservations and we did not charge the guest for the late cancellation. Given that the reservation was booked through an online website it is at the discretion of that website to cancel the reservation without penalty. In this specific example our property did not charge the guest for the stay so any charges applied to this guest, for this reservation, would have been done through the online travel website, so we simply ask that the guest reach out to the site in which they booked to get a refund as our hotel did not collect any payment from this guest.
We apologize that the actions of the online website has caused confusion and frustration and although we understand your strong stance against the hotel/brand we wanted to make sure that all current and future guests are aware that we (as the hotel) take each cancellation on a case by case basis and will do all we can to accommodate all of our guests, however, we are unable to control the actions of online travel website.

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Reviewed March 30, 2013

I stayed here one night, and got a good conference rate. Staff was very polite, provided missing washcloths promptly. Good breakfast bar, very clean suite. There was not one towel rack, but two flatscreens. I'd trade a TV for a towel rack.

Room Tip: I requested a quiet room and got one on the side away from the interstate. It was quiet.
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  • Stayed: March 2013, traveled on business
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Thank kswk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded April 14, 2013

Dear Kswk,

Thank you for telling us about your stay with us. We appreciate all of your feedback. Thank you for telling us your concerns about the need for a towel rack. We value all guest feedback. It allows us to make the necessary changes to the hotel to make it better for you, and future guests to the hotel. Thank you so much for staying with us. We are glad that we could accommodate you. We hope you will stay with us again in the future.

Sincerely,
Comfort Suites Glen Allen

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Reviewed March 24, 2013

Our room was a spacious suite with a king size bed. The internet is fast (8MB/sec+) and free, and there was no nickle-and-diming as with some hotel chains. The breakfast was filling, and a cut above many budget chain breakfasts. Everything was nice and clean, and the kids really enjoyed the pool.

One of the unexpected surprises was the amazing fish tank in the restaurant/lounge area. They have some really beautiful tropical fish with live anemones.

In short, an excellent place that I look forward to visiting again.

  • Stayed: March 2013, traveled with family
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Thank investroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded April 14, 2013

Dear investroll,

Thank you for telling us about your stay. We truly appreciate all guest feedback. We will pass your comments on to our staff. They appreciate hearing good comments about their service. We are so glad that you and your family stayed with us. We hope you will stay with us again in the future. Thank you for your time.

Sincerely,
Comfort Suites Glen Allen

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Reviewed March 19, 2013

Stayed for an out of town wedding. The rooms are comfortable; plenty of space with 2 small children for almost a week. Good location, easy to get to the attractions we wanted to see and to/from wedding venue. Customer service didn't rank very high -- no one was certainly warm or went out of their way for us but it wasn't horrible either. Would probably stay again.

  • Stayed: August 2012, traveled with family
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Thank mosjj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded March 22, 2013

Dear mosjj,

Thank you for telling us about your stay with us. We hope you enjoyed your time in Glen Allen. We are so glad that we could accommodate you and your family. Thank you for mentioning your concerns. We will pass this information on to our staff. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Comfort Suites Glen Allen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 14, 2013

Room was terrific - quiet, furnishings a step up from many Comfort Suites, very clean. Excellent, even, quiet heat. Internet fast and easy. Bed was in top 20%. Breakfast was slightly nicer than most - complete, clean, well laid-out. Watch out for weird furnishings in breakfast room - over-height tables with standard-height chairs make for a strange perch. Staff was friendly and helpful. Choice of restaurants for dinner in mall across street - walkable.

Room Tip: fourth floor King was quiet
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  • Stayed: March 2013, traveled on business
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Thank Dave4_-_3W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Comfort Suites Glen Allen, responded to this reviewResponded March 22, 2013

Dear DavetravelerCt,

Thank you for telling us about your stay with us. We appreciate all of your feedback. We really appreciate all of our business travelers. We strive as a hotel to provide a clean, safe, and comfortable place to stay. Thank you for mentioning our breakfast service. We are always trying to find better ways to make that service better. Thank you for staying with us. We hope you will consider us again in the future.

Sincerely,
Comfort Suites Glen Allen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Glen Allen

Address: 10601 Telegraph Rd, Glen Allen, VA 23059-4684
Location: United States > Virginia > Glen Allen
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Glen Allen
#6 Family Hotel in Glen Allen
#6 Business Hotel in Glen Allen
Price Range: $90 - $131 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Glen Allen 2.5*
Number of rooms: 100
Official Description (provided by the hotel):
Comfort Suites, a Glen Allen hotel next to the Virginia Center Commons Enjoy a wealth of amenities in a convenient location when choosing the Comfort Suites(R) in Glen Allen, VA. Our non-smoking hotel is ideally located near Interstates 95 and 295, next to the Virginia Center Commons mall Get refreshed in our inviting guest rooms, all of which feature refrigerators and microwaves along with expanded cable television channels, coffee makers and hair dryers. Keep your electronic devices charged with the recharge device including AC and USB outlets provided in all guest rooms. Your Morning Breakfast is full of hot and delicious options, making breakfast at the Comfort Suites(R) the perfect way to start your day. Enjoy our free hot breakfast featuring eggs, meat, yogurt, fresh fruit, cereal and more, including your choice of hot waffle flavors! If you're leaving early, a Your Suite Success™ Grab & Go bag is available for the two hours prior to breakfast. ... more   less 
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Also Known As:
Comfort Suites Glen Allen Hotel Glen Allen
Glen Allen Comfort Suites

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