The rooms are very outdated and dirty! There was trash all over the floor beside the bed. The comforters are like using cardboard and they only give you 2 cheap VERY flat pillows on your bed which is also as hard as a rock. There were no extra pillows or blankets anywhere in the room. The shower was dirty and the towels were actually discolored! GROSS! They give you your remote at the front desk at check-in as if someone would want to steal an old cheap remote control. You really don't even need your remote after you see that the t.v. gets a total of 10 channels!
The "continental breakfast" was even worse! The coffee was horrible and the microwave smelled so rotten that my friend could smell it from across the room! The selection was as follows: oatmeal packets, mini bagels, and mini donuts. It sucked!
Now onto the pool....I dont think it's been updated since the motel was built and there are only 2 chairs to lay on in the entire pool area. They also don't open until noon. When there was an afternoon shower at 3pm, they closed the pool for the rest of the evening, even though the rain had stopped.
The lobby is bad too. They have a computer for guest use that moves as fast as dial-up internet! When I asked the front desk if they had a newspaper, they said "no". What kind of motel doesn't get a newspaper?
Now here is the worse part: After checking out, my account was overcharged by $100.00. When I called the motel, they told me there were burn holes in the comforter which is funny because NO ONE SMOKED IN THE ROOM! I am a non-smoker and I booked a non-smoking reason because I can't stand to be around cigarette smoke.
Thank God for a few nice employees, because after about 100 phone calls, they agreed to credit the money back to my account.
What a joke!
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- Also Known As:
- Cool Harbor Hotel Front Royal