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“lightyears ahead of the Hampton when it comes to service!”

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Holiday Inn & Suites Front Royal Blue Ridge Shadows
Ranked #2 of 10 Hotels in Front Royal
Certificate of Excellence
GreenLeadersGold level
Marietta, Ohio
Level 6 Contributor
283 reviews
283 hotel reviews
common_n_hotel_reviews_1bd8 211 helpful votes
“lightyears ahead of the Hampton when it comes to service!”
Reviewed December 28, 2011

I went to the Hampton which is a story you can read in my front Royal Hampton review...then I came here to the Holiday Inn...this place is great...best service possible..huge parking lot..5 floors...room spotless...bed great..no complaints...all this for $69.00...I would not look anywhere else in this area for a hotel, just stop here you wont go wrong!

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank teamster175
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, January 9, 2012
teamster175,

We are always very excited when a TripAdvisor "Top Contributor" takes their time to review our property. Thank you for the positive review. We put a lot of thought into things like truck parking when we designed our very large parking lot and we are glad it accommodated you. We look forward to your future business and wish you safe travels.

Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (101)
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English first
MD
Level 6 Contributor
113 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed December 19, 2011

Great location, close to all attractions like, Skyline caverns and skyline drive. Loved that its close to a shopping center with Los Potrillos.... The Hotel itself is nice and very clean. There is a houlihans on site for your food needs. The only reason i did not give it a 5 star is the ac unit. this unit goes on and off as it should but it was noisy thus interrupting my sleep. on the other hand it could be because i am a light sleeper. My wife thot it was fine. the swimming pool, whirl pool and the fitness center were Great. i thought that it would have been nice to have a microwave in the room or somewhere accessible on each floor rather than only one on the 1st floor. The hotel looks new so do the furniture, the TV was fine but very limited programming. I wouldn't mind sleeping here again.

Room Tip: king Non smoking
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sulphide
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, January 9, 2012
sulphide,

Thank you for taking the time to share your very thorough comments regarding our property with the TripAdvisor community. I am very pleased that we met and in many cases likely exceeded your expectations for your stay in Front Royal. We are actually about 3-years old, but it is our goal to keep this property looking new for years and years, so thank you for noticing. I wish you safe travels and we would love to see you if you are ever in Front Royal again.

Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kitchener, Canada
Level 5 Contributor
75 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed December 18, 2011

We had to travel on Sunday of Thanksgiving weekend, and thought this would be a good stop on our way to North Carolina. We are Canadian, so celebrate Thanksgiving in October, and we had no idea the traffic jams on the thruways on that Sunday. We arrived at the hotel much later than we had planned because of the heavy traffic, so we didn't get to see the mountain view that night, and left early the next morning while it was still dark.
We enjoyed the hotel for the short time we were there - everything was clean, the bed was comfortable.
We had a light supper at Houlihan's adjoining the hotel, and it was good.
A small breakfast room included in the room fee would have been nice instead of having to pay extra at the adjoining restaurant.

  • Stayed November 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank nannyOntario
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, January 9, 2012
nannyOntario,

Thank you for your comments regarding our property. We hope you had safe travels to North Carolina and back to Canada. We have noted your suggestion regarding breakfast, but at this time it is an Holiday Inn standard to offer breakfast in the full-service restaurant. We hope to see you again during your next trip to the States. Have a wonderful 2012!

Brent C Jackson
General Manager
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Reading, Pennsylvania
Level 3 Contributor
16 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed December 5, 2011

This is a great hotel to stay at especially at a busy time like the Thanksgiving weekend. We were there recently in a huge gang and were pleasantly surprised to have rooms close to each other as well rooms with interconnecting doors. Everything was very clean and customer service staff were courteous and helpful.

  • Stayed November 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank AKCTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, December 6, 2011
AKCTravel,

We greatly appreciate you taking the time to share your thoughts regarding the Holiday Inn & Suites Front Royal. I will share your comments regarding cleanliness and customer service with our Housekeeping and Front Office Departments. I hope you will consider us for future stays in the Front Royal area.

Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carlisle, Pennsylvania
Level 3 Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed November 28, 2011

We travel to front Royal on business and pleasure and have stayed at this hotel numerous times since they opened several years ago. The staff is friendly and responsive and the Houlihans has a menu that varies, with great waitstaff and even the cook came out an visited with us. On our last visit we were even upgraded to a suite that was available. We now stay here frather than anyplace else.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank JoeB379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, November 29, 2011
Joe B,

Thank you for taking some of your time to share your experiences with the TripAdvisor Community. We appreciate your continued loyalty to this hotel and we hope that each stay proves memorable. I will also share your thoughts with the staff at Houlihan's Restaurant + Bar. We look forward to having you as a guest again!

Brent C Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level 6 Contributor
140 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed November 26, 2011

Stayed here twice, Feb and Oct of 2011. Staff is very nice, good restaurants down the street. Rooms are very clean. Quiet location.

Room Tip: Overlooking the golf course are the quietest.
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  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Rob_Gillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, November 29, 2011
Rob_Gillis,

Thank you for your review and thank you for sharing the great tip regarding the golf course view rooms. We appreciate your loyalty and we hope that you continue to return to our property.

Brent C Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haywards Heath
Level 6 Contributor
144 reviews
137 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
Reviewed November 26, 2011

We decided to stay here after driving the Skyline Drive. I had been warned that the Skyline, whilst spectacular, is actually hard work for the driver due to the frequent stops at lookouts, the animals (we had to stop for a bear family), and the slow windy roads. The advice was correct so we elected to stay in Front Royal. As the Hampton Inn is directly next to the freeway, the HI won through.

Firstly, note that this property is some distance out of town...you pass over the Shenandoah, past a retail plaza, and out into the country. The hotel is in a nice location with views over the golf course to the hills - this was the view we had.

Check in was efficient, and the room nice. But, in one of my pet hates, the room was only equipped for two. I had booked the room for 3 adults so this will not have been a surprise - indeed it was noted a check in. But there were only two towels, two washcloths etc. We requested an additional set as we went out to dinner (we elected to go to the Longhorn Steakhouse at he nearby plaza rather than go to Houlihans, largely due to a large number of small children treating the lobby like a playground).

It was a surprise to find a pile of towels waiting for us in reception when we got back. Apparantly staff are not allowed into rooms if the guests are out, which seemed very strange. So we had to troop through the lobby carrying our towels.

The next surprise was the following morning. The in room coffee was the worst I have ever tasted in a hotel. I like my morning coffee, and for the first time in a long long time, I had to pour it away. I don't expect top quality coffee in a hotel room, but I expect something drinkable. Other chains manage it. And the coffee had to be made in one of those stupid machines that can only make one cup at a time. Great if you are on your own, but not if there are 3 of you. But as the coffee was so awful, it ended up not mattering to much, but is worth noting if the hotel upgrades it's coffee.

A further surprise followed. There was no breakfast as it was Thanksgiving. Do people in hotels not eat breakfast on holidays? There was a pot of luke warm coffee - and, after 3 visits to the lobby, someone had put out some pastries. All were sweet, so unsuitable for one of our party. We had to get in the car and go hunting for somewhere to eat - not easy on the biggest holiday in the US, but fortunately Cracker Barrel was open. Not having breakfast available cannot have been a spur of the moment decision, so why was there no advice when booking? If I had known this, I would have gone elsewhere. I know this hotel is not in an international city, but the very fact that it is a hotel suggests people may be staying there and may need to eat. Not good enough from a major chain.

The pluses were a lovely view and a comfortable room, so a good nights sleep was had by all. I am not likely to be back in Front Royal again in the foreseeable future, but if I do return to visit the National Park again, I will probably stay elsewhere.

  • Stayed November 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnFrontRoyal, General Manager at Holiday Inn & Suites Front Royal Blue Ridge Shadows, responded to this review, November 29, 2011
wildthing271,

We appreciate that you took the time to provide your honest feedback regarding your recent visit over Thanksgiving. It seems that you enjoyed your room and that the staff was helpful to you at check in and when you requested additional towels, however, it seems we missed the mark with regards to the coffee and breakfast. Please accept my apology for this. As you may know, Holiday Inn hotels do not offer an included breakfast, however they are required to have a restaurant on property. In our case, we have a full service franchised chain restaurant, Houlihan's Restaurant + Bar, on property. Just as most chain restaurants do, they opted to close for the Holiday. We made the necessary plans to have a complimentary continental breakfast available in the lobby via juice, coffee and pastry. I am sorry we could not offer you a broader selection, however, with the franchised restaurant being closed, we had limited ability. Again, I am sorry that we underwhelmed you in this manner. I hope the rest of your holiday was enjoyable! Safe travels!

Brent C Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn & Suites Front Royal Blue Ridge Shadows

Property: Holiday Inn & Suites Front Royal Blue Ridge Shadows
Address: 111 Hospitality Dr, Front Royal, VA 22630-6928
Phone Number:
Location: United States > Virginia > Front Royal
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 10 Hotels in Front Royal
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn & Suites Front Royal Blue Ridge Shadows 3*
Number of rooms: 124
Official Description (provided by the hotel):
Welcome to an award winning hotel. The Holiday Inn & Suites Front Royal Blue Ridge Shadows is the recipient of the 2014 IHG Quality Excellence Award and the 2013, 2012 and 2011 IHG Torchbearer Award (awarded to the Best Holiday Inn hotels) and 2010 IHG Newcomer Award (Best New Holiday Inn). Sophistication and natural beauty unite at this Front Royal, Virginia hotel. For sophisticated but affordable accommodations, look no further than the Holiday Inn & Suites Front Royal Blue Ridge Shadows. We're situated above the award-winning Blue Ridge Shadows Golf Club and surrounded by the beautiful mountains of Front Royal, VA. Our hotel's location is ideal for travelers to immerse themselves in the outdoors. You can take a leisurely drive on Skyline Drive to experience breathtaking views, enjoy a canoe trip on the beautiful Shenandoah River or explore the caverns around Front Royal. Lodging here is also convenient for business travelers visiting the Virginia Inland Port, Ferguson Enterprises, Family Dollar, Toray, American Woodmark, Axalta and other businesses in Front Royal. Our 24-hour business center, free high-speed Internet access, heated indoor pool and 24-hour fitness center are available for your use. Overlooking the beautiful mountains around Front Royal, our hotel rooms and suites offer triple-sheeted bedding, 32-inch LCD flat screen TVs with HD and HBO and refrigerators. From Houlihan's Restaurant and Bar, serving made-from-scratch cuisine three meals a day, to our 4,500 square feet of meeting space for hosting your special event, this Front Royal hotel's amenities provide a relaxing environment for our Virginia guests. ... more   less 
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Also Known As:
Holiday Inn & Suites Front Royal Blue Ridge Shadows Hotel Front Royal
Holiday Inn And Suites Front Royal Blue Ridge Shadows
Holiday Inn Front Royal
Front Royal Holiday Inn

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