Front desk attitude was blithe, at best; their knowledge about the area was nonexistent. Every time I went to the desk I had to wait or go outside and look for the staff.
The first guest room was not clean and the lock was broken (which I did not realize until the next morning after I had left with my car to go shopping and returned to find I didn't need the key to get in.). When we told the front desk, they moved us to another room (the next day). Luckily nobody had entered the room to steal anything.
The free breakfast was so pitiful we went to a fast food restaurant, instead.
The fitness center room was filled with building materials.
The high speed internet did not work the first night and I was given a technical support number to call; after waiting about 15 minutes, I was encouraged by a recording to leave a message ... I did but they did not return my call. The Internet was fixed the next day but was VERY slow.
One reason we stayed there was because there was supposed to be a pool ... but this pool was empty and being repaired.
There was a garbage can on the stairwell up to our room that had a plastic bag next to it with dog excrement wrapped into it. The smell was atrocious (so bad I thought it was a dead animal) and very noticeable.
The worst part of all this was that the staff could barely speak English. I tried to be patient but the blank stares I was presented with time and time again became most frustrating.
Only when we left did we think to check Tripadvisor and discovered this hotel has had the same or similar problems for YEARS -- as far back as September 2007. I can't believe Day's Inn has let this go on for this long. It will be a long time before I check into any Day's Inn again without checking Tripadvisor after this horrific experience.
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