Very disappointed with very poor follow up of our reservation. We reserved ( and it was confirmed by the hotel) a garden suite for an elderly person without steps. The Garden suite had by the time we arrived ( 2 o'clock or early check in time) been given to another customer and the alternative room had several steps without hand railing and facing a pebbled parking. We were also offered a room in the first floor again with endless steps and corridors. Not suitable for a able but frail hundred year old. This had precisely been mentioned at the time of the reservation. The ensuing discussion was totally one sided and a uncompromising and unapologetic land lady gave us an ultimatum of half an hour to find something else. Very poor treatment of her customers and definitely NOT to be recommended.
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