I had made a reservation using Marriott rewards points for May 15 for one night. I called on April 26 to find out how much cash I would need for incidentals since my room was already paid for. I like to be prepared for my trip ahead of time especially since I would have been traveling alone four hours away from home.
I was told that they DO NOT accept cash for incidentals and only take credit cards. I have worked in the hotel industry for ten years (including a Marriott hotel) and this was the first time that I have ever heard of such a thing. The gentleman on the phone was very rude and not helpful at all after I explained to him that I do not own a credit card.
I hung up the phone and promptly cancelled my reservation. I reserved another room at a Courtyard Marriott after calling them first to make sure they would take cash. This does not make sense to me because both hotels are owned by the same company. I am happy that I had the fore thought to call the hotel weeks before my arrival date. That would have been a nasty surprise if I had not done so. I will never think about staying at this hotel.
- Official Description (provided by the hotel):
- Visit TownePlace Suites Falls Church with easy access to Tyson's Corner, The Pentagon, Arlington National Cemetery and Washington DC attractions. Guest suites feature fully-equipped kitchens complete with pots and pans, luxurious Marriott bedding and complimentary high speed internet. Stay in shape while visiting the Northern Virginia area in our hotel fitness center or relax by our outdoor swimming pool. Get a great start to the morning with our complimentary breakfast. ... more less
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- Also Known As:
- Towneplace Suites Falls Church Hotel Falls Church
- Falls Church Towneplace Suites