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“Not at all accomodating” 1 of 5 bubbles
Review of TownePlace Suites Falls Church

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TownePlace Suites Falls Church
Ranked #5 of 15 Hotels in Falls Church
Certificate of Excellence
Virginia Beach, Virginia, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not at all accomodating”
1 of 5 bubbles Reviewed April 27, 2014

I had made a reservation using Marriott rewards points for May 15 for one night. I called on April 26 to find out how much cash I would need for incidentals since my room was already paid for. I like to be prepared for my trip ahead of time especially since I would have been traveling alone four hours away from home.

I was told that they DO NOT accept cash for incidentals and only take credit cards. I have worked in the hotel industry for ten years (including a Marriott hotel) and this was the first time that I have ever heard of such a thing. The gentleman on the phone was very rude and not helpful at all after I explained to him that I do not own a credit card.

I hung up the phone and promptly cancelled my reservation. I reserved another room at a Courtyard Marriott after calling them first to make sure they would take cash. This does not make sense to me because both hotels are owned by the same company. I am happy that I had the fore thought to call the hotel weeks before my arrival date. That would have been a nasty surprise if I had not done so. I will never think about staying at this hotel.

  • Stayed April 2014, traveled solo
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank TMF1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren W, General Manager at TownePlace Suites Falls Church, responded to this review, April 28, 2014
Dear valued guest,

I would like to take a moment to apologize to you, in that, you feel the gentleman at the front desk was rude and not helpful to you. It is my expectation that every guest, whether they stayed at the hotel or not, is treated with the utmost respect and consideration. I am happy to hear that the Courtyard was able to accommodate your needs. If you require further assistance or have any additional questions, please feel free to contact me at the hotel. I would be happy to assist you or explain any questions you have to a level of your satisfaction.


Warm Regards,

Darren Walker
General Manager
Darren.walker@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
    85
    64
    17
    3
    6
See reviews for
69
26
8
50
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (50)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
Washington DC, District of Columbia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed April 17, 2014

The hotel staff - from front desk to housekeeping - are all extremely helpful and courteous. It is obvious as a guest that the entire team works together and pitches in. They are accommodating and well versed in the resources around the hotel. The hotel is conveniently located, and well-suited for functional / not luxurious business travel. Rooms were clean, but the tub looked a bit tired.

  • Stayed April 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Lynne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren W, General Manager at TownePlace Suites Falls Church, responded to this review, April 28, 2014
Thank you Lynne for your feedback on your recent stay at the TownePlace Suites Falls Church. We are glad you enjoyed your stay along with experiencing great customer service from all our staff. Please continue to keep us in mind, as your home away from home, when visiting the Falls Church area. We look forward to your return the next time you visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed April 14, 2014

This is a nice hotel to stay near Washington D.C., everything is clean, continental breakfast, quite neighborhood!! Upon check-in the staff did everything in their power to accommodate us. They are friendly and courteous! The rooms are clean and comfortable.

Room Tip: Room on second floor are quieter
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mariano E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren W, General Manager at TownePlace Suites Falls Church, responded to this review, April 17, 2014
We appreciate your feedback Mariano on your recent stay at the TownePlace Suites Falls Church. We are glad you enjoyed your stay. We appreciate guests, like yourself, that choose to stay with us among other choices in the area. Thank you for sharing your review and we look forward to seeing you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed April 12, 2014

Neat, quiet and friendly air. I'll definitely repeat the stay. There is nothing better than checking into a hotel and saying, "this is good." In addition to the good services, the atmosphere is friendly.

  • Stayed April 2014, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Uche E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darren W, General Manager at TownePlace Suites Falls Church, responded to this review, April 17, 2014
Thank you Uche for your feedback on your recent stay at the TownePlace Suites Falls Church. We are glad you enjoyed your stay along with experiencing a welcoming and friendly environment. We look forward to your return the next time you visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eldersburg, Maryland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed April 7, 2014

Wasn't sure what to expect? A group of us were going to the State Theater to see a show and stay the night! The Theater's website recommend TownePlace Suites and said to mention the theater for a discount. That drop the price down a bit, but to our surprise the room and a Mini full kitchen, excellent bed and was better than the price would lead you! The daytime manger Darren was extremely gracious as well as the night time lady (Sorry didn't catch her name!) I would gladly recommend this hotel to everybody! My wife and I are already planning another overnight trip back to the hotel & theater! Can't say enough.....Very Happy!

Room Tip: Like to see more Pictures!
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  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Cosmicgue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, General Manager at TownePlace Suites Falls Church, responded to this review, April 10, 2014
Thank you for your feedback. I am happy to learn that you had an excellent stay with us and we were able to exceeed your expectations! Glad that you found my customer service to be gracious and we appreciate wonderful travelers like yourself that choose to stay with us among the many choices in the area. Looking forward to seeing you again while visiting the area to attend another awesome State Theatre show!


Warm Regards,

Darren Walker
General Manager
Darren.walker@marriott.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed April 4, 2014

TownePlace meets the standards of the Marriott I've come to expect. Although the property is an older one, and built before the more spacious lobby/breakfast room was the norm, the property is clean and the suites spacious. The service was excellent and the morning adequate, including the usual yogurt, fresh fruit, cereal, toast, etc. The hotel is located about 1 mile from the metro and is near restaurants and shops. One thing: the gym is very tiny -- really just one treadmill and one elliptical machine.

Room Tip: Avoid the ground floor if you want to avoid the dog wallkers and smokers.
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Donna F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Manager at TownePlace Suites Falls Church, responded to this review, April 10, 2014
Thank you Donna for your feedback on your recent stay at the TownePlace Suites Falls Church. We are glad you enjoyed your stay and found our hotel along the standards of other Marriott properties you have experienced.

Glad that that you found our local metro station to be within a convenient distance to the hotel along with other restaurants and shops close by. Thank you for your review along with helpful suggestions. We look forward to your return the next time you visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed April 4, 2014

TownePlace meets the standards of the Marriott I've come to expect. Although the property is an older one, and built before the more spacious lobby/breakfast room was the norm, the property is clean and the suites spacious. The service was excellent and the morning adequate, including the usual yogurt, fresh fruit, cereal, toast, etc. The hotel is located about 1 mile from the metro and is near restaurants and shops. One thing: the gym is very tiny -- really just one treadmill and one elliptical machine.

Room Tip: Don't get a first floor room. They tend to be louder, plus you have a smokers and dog walkers lu...
See more room tips
  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Balzac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andrew D, Manager at TownePlace Suites Falls Church, responded to this review, April 10, 2014
Thank you for your feedback on your recent stay at the TownePlace Suites Falls Church. We are glad you enjoyed your stay and found our hotel along the standards of other Marriott properties you have experienced.

Glad that that you found our local metro station to be within a convenient distance to the hotel along with other restaurants and shops close by. Thank you for your review along with helpful suggestions. We look forward to your return the next time you visit!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about TownePlace Suites Falls Church

Property: TownePlace Suites Falls Church
Address: 205 Hillwood Ave., Falls Church, VA 22046
Location: United States > Virginia > Falls Church
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Falls Church
#2 Family Hotel in Falls Church
Price Range (Based on Average Rates): $
Hotel Class:3 star — TownePlace Suites Falls Church 3*
Number of rooms: 126
Official Description (provided by the hotel):
Visit TownePlace Suites Falls Church with easy access to Tyson's Corner, The Pentagon, Arlington National Cemetery and Washington DC attractions. Guest suites feature fully-equipped kitchens complete with pots and pans, luxurious Marriott bedding and complimentary high speed internet. Stay in shape while visiting the Northern Virginia area in our hotel fitness center or relax by our outdoor swimming pool. Get a great start to the morning with our complimentary breakfast. ... more   less 
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Also Known As:
Towneplace Suites Falls Church Hotel Falls Church
Falls Church Towneplace Suites

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