This is my second visit to the Angelika theatre at the Mosaic in Merrifield. My family is excited to have a movie theatre back in this location and one that offers reserved seats is even more exciting. Sadly, though, tonight the experience was mediocre. This afternoon we saw "Lincoln" and the theatre was full. It wasn't "chaos" but there were lines for tickets, food, and drinks. My husband and I shared a bottle of red wine (cost about $40) and the kids had water and popcorn. We sat in the seats that we reserved earlier on-line with no issues. We all enjoyed the movie and then needed to use the restroom at the end of the movie. The ladies room was in BAD shape. Toilet paper was all over the floor, trashcans in individual stalls were overflowing with trash, paper towel holders were empty and the dispenser door open, water was on the floor and the overall appearance was simply unacceptable. Hey! I don't mind paying $40 for a bottle of wine, but I do want to go to the bathroom in a restroom that is clean and tidy.
I asked one of the very busy ticket takers where I could find a manager (It's now 7pm and very busy) and her reply was, "I don't think there is a manager available right now." The poor girl was so busy she couldn't even look at me. I fault her not at all; she was doing her job. I went downstairs and caught the eye of a cafe manager and I mentioned to her that the ladies room was in severe need of a cleaning. She thanked me for letting her know but also was too busy to really address the situation or me. I added that this theatre was too new to be looking so shabby. As we walked out, it was obvious that they were severely under-staffed this night and needed more hands on deck. The entire place just looked sort of shabby.
Seeing a movie at the Angelika is a fun experience and but let's hope Management steps up, hires some more folks, and keeps the place up to the standards of $40 bottles of wine and $15 movie tickets.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.