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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Ranked #16 of 21 Hotels in Fairfax
NJ
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Terrible”
1 of 5 stars Reviewed November 30, 2008

Was shown 2 rooms and was very disappointed , rooms were not clean, smelled, and the bed was terrible . Did not stay.

  • Stayed November 2008, traveled on business
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Check in / front desk
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
1 Thank cancun2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, April 10, 2009
Thank you for taking the time to review your recent stay at Homestead Washington, D.C. - Fairfax - Fair Oaks. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

Please know that we have strict quality control standards that are meant to prevent an unacceptable situation like yours from occurring. All rooms are regularly cleaned and disinfected upon a guest's checkout as well as during applicable periods of the stay, then inspected by a manager who determines if it meets our quality standards. Obviously, your experience indicates that our system broke down. In response, I have met with hotel management and staff to find out why and to determine a system for preventing a repeat occurrence.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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69 reviews from our community

Traveler rating
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    14
    8
    18
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
1 of 5 stars Reviewed June 30, 2006

This was pretty much the roach motel. There were spiders in the shower, and a cockaroach lived in the lobby. They don't change the sheets if you are not there for more than seven days, and you have to beg to to get towels from the limited housekeeping service. The rooms also smelled strongly of cigarette smoke, and the internet was broken for the entirety of my four night stay. There are so many places you could stay around Fairfax that would be so much more pleasant. Don't stay at the homestead suites

Stayed June 2006
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Fairfax hotels

Reston, VA
Level Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
2 of 5 stars Reviewed May 19, 2004

Stayed here for several days during a relocation trip. This property seems a bit cramped. Rooms open to the outside so felt security might be an issue. You are walking distance to the area mall and a handful of restaurants are across the street. While I experienced no specific problems and in a pinch would stay there again, there are better choices in the neighborhood though for a bit more money.

Helpful?
7 Thank kranky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Property: Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Address: 12104 Monument Dr, Fairfax, VA 22033-4053 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Studio Hotel Fairfax
Homestead Studio Suites Fairfax

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