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“Convenient location. Great value for the money.” 5 of 5 stars
Review of Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

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Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Ranked #16 of 21 Hotels in Fairfax
New Castle, Delaware
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Convenient location. Great value for the money.”
5 of 5 stars Reviewed April 15, 2014

This was my second Stay. The Renovation were great! The only problems were a couple of ants on the eating counter. Also, not enough cooking utensils. Only one mug provided. No drinking glasses. Last, some one checked us out early in the morning. I wanted to check the internet for somethingand was Unable be cause. The staff checked us out early in the morning. Therefore we made and I'm unnecessary stop at the office to check out.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank bigguy367
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, April 21, 2014
Thank you so much for sharing your experience with us. I’m happy to hear that you enjoyed our newly renovated hotel. Still, I’m sorry for the level of cleanliness in your room and the maintenance issues you experienced during your stay. I will meet with the staff to review our cleaning procedures and maintenance policies to ensure your experience is not repeated. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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34 reviews from our community

Traveler rating
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    4
    6
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18
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed April 13, 2014

A room with ants! We found four ants on the kitchen table. An ant on the bathroom floor and an ant on the bathtub. The fitted bedsheet had a dirty black stain on it. We had to sleep on top of the flat bedsheet. Found dried tissue inside the pillow case. A stain on the rug. No shampoo (had to ask for it at the office front desk) or lotion. Just two bars of soap. Bathroom sink is broken and clogged. one of the towels was yellowish and dirty. Bed was hard. Poor customer service. The lady behind the office front desk had an attitude and threw us the shampoo when we asked. It was very hard finding our room. They need arrows on the buildings to point us to a direction where the rooms are. We wasted time and energy looki ng for our room from a long tiredsome trip. So if for example your room is 211. The 2 doesn't stand for second floor. It stands for second building. Odd numbered rooms are on one side of the building. I highly don't recommend such a place.

  • Stayed April 2014
    • 5 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
2 Thank Ami W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks, responded to this review, April 18, 2014
Ami - Thank you for taking the time to write a review of your stay. I sincerely apologize that our level of customer service and cleanliness did not meet your expectations. I am working with the housekeeping staff to improve our cleaning procedures so that this issue does not affect our future guests. Also, I will meet with our entire staff to review our customer service policies and guest protocol to ensure your experience is not repeated. Please know, while we do not offer toiletries in your room, we do have an amenity basket available at the front desk to enjoy upon request.

If you would like to provide any additional feedback, please feel free to contact me directly at, fok2@extendedstay.com. We would love to have another chance to provide you with a better stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks

Property: Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks
Address: 12104 Monument Dr, Fairfax, VA 22033-4053 (Formerly Homestead Studio Suites - Washington, D.C. - Fairfax - Fair Oaks)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #16 of 21 Hotels in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Extended Stay America - Washington, D.C. - Fairfax - Fair Oaks 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Homestead Studio Hotel Fairfax
Homestead Studio Suites Fairfax

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