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“Great Hotel, Great Value, Great Staff”

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SpringHill Suites Fairfax Fair Oaks
Ranked #8 of 21 Hotels in Fairfax
GreenLeadersBronze level
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel, Great Value, Great Staff”
Reviewed September 30, 2013

We stayed in August to visit GMU, DC and NRA HQ/National Firearms Museum. This hotel has a great location near stores. Our rooms were equipped with refri, the breakfast was good.

We didn't have any problems as Gao at the front desk and the other staff took care of anything we needed. Gao took special care of us all.

We would stay here again for sure.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Padua1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, October 9, 2013
Hi Padua1, What a great comment on Gao, and her great service during your stay. We appreciate your comments and feedback, and we are very close to the Fair Oaks Mall, and many speciality restaurants as well. We are a new hotel, and always strive to make sure that our guests have a great experience, and will come back to see us. We would look forward to seeing you again soon.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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325 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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  • Dutch first
  • English first
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English first
Puerto Rico
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 3, 2013

We stayed here one night and visited DC. Room was sparkling clean! Spacious! Breakfast had muffins, eggs, milk, coffee, cereal. etc. We really enjoyed our stay here. Beds were so comfortable! Along with the sofa bed.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LuvAlways
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, October 9, 2013
Hello Louiepic, We appreciate your taking the time to let us know about your experience at the SpringHill Suites, and am very glad that you like our new breakfast items, and the spacious rooms. We hope that our guests leave our hotel. and will always consider us when they are in the DC Metro/Virginia area, and please let me know if your return to the area, so that we can make sure you have great service. Hope we see you soon.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saratoga Springs, New York
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 3, 2013

Clean rooms, staff is very accommodating, Breakfast is well done, parking is free, location to activities is great. Mall , restaurants all within short distance. Rooms are spacious with refrigerators .

Room Tip: low floor , ask to be away from large groups
See more room tips
Green Features: excellent energy saving windows and lights recycle done
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank louiepic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, September 5, 2013
Hi Louiepic, We really appreciate your great comments on our hotel, and are so glad that you were able to enjoy our new breakfast with alot more choices, and that we are within 1 mile of the Fair Oaks Mall, and many speciality restuarants, as well as local favorites. We always like to hear how our guests experience was and will look forward to seeing you again if you return to our area.

Sincerely,
General Manager
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tokyo
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 27, 2013

Everything is very nice here, except the breakfast which can be better. We loved our stay at this hotel and we do recommend it.The front desk guys are really helpfull. Was really nice that we could live our stuff at the reception after our check-out.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ilovesanta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, September 5, 2013
Hello Ilovesanta, I appreciate your comments on our hotel, and we did just increase our variety of options for our guests, and I am sorry that you did not feel that we had what you were looking for. I hope that our other amenities were great, and that you will come back to see us again, if you are in the area. Please let us know you are coming so that we can upgrade your suite.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia Beach, Virginia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 27, 2013

Booked our room the night before travel and got a great AAA rate of $71 for king suite with sofa-bed, far lower than older style hotels in the area. Larger rooms than standard, but slightly smaller than Embassy Suites. Only issues were badly stained couch cushions and blankets less than fresh. Towels were good quality, with excellent shower pressure, and complimentary Paul Mitchell shampoo/conditioner. Unique LED lighting above bed with 2 dimmer switches that we used as night lighting. Small in-room 'fridge and wet bar at front of room. Wireless and Ethernet free and fast. Parking garage with 3 levels for adequate parking. Breakfast buffet fully stocked with eggs, sausage, croissant, bagels, yogurt, granola, fruit, etc. Also waffle makers that I believe are only offered on weekends. Staff very friendly, Check-in clerk was GMU grad student who was engaging and attentive. Would easily stay here again when visiting our daughter at George Mason.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank toe2ner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, September 5, 2013
Hello Toe2ner, I am so glad that your stay was one that you had noticed many of our amenities, and we just started to use the Paul Mitchell products in our suites, as well as increase our hot breakfast items with crossants, deli ham, cheese, fresh strawberrier, 8 toppings for our homemade oatmeal, several kinds of sweet breads, cereals, and of course eggs, and bacon or sausage. It is nice to see that our guests take advantage of our parking garage also, that keeps your vehicle under cover and out of the elements of weather. I am sure that being so close to GMU, will help you when you return to the area, and look forward to seeing you again soon.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfax
1 review
Reviewed August 24, 2013

Good hotel my family and I stayed in this hotel and it was a good hotel it has friendly people and a good lobby and a good breakfast. and it has a good swimming pool. the room is very nice. I hope visit this hotel in next time







  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Hafid N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, September 5, 2013
Hello HafidN, I appreciate your writing good comments on our hotel, and we did just change and add many new items to our breakfast and glad that you had a good stay. I hope that you will visit us again soon. Thank you for taking the time to let us know about your stay.

Sincerely,
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntersville, North Carolina
Level Contributor
105 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed August 21, 2013

I stayed here for two nights while visiting family in the fairfax area, and I would absolutely not recommend this place to anyone. The hotel room was so filthy it made me disgusted to have to stay there, but it was too late to find another hotel. There were stains all over the floors, all over pretty much everything. The bathroom was actually not that bad, but the stains everywhere just sicked me out. The worst part was the mattress. The first night I didn't look at it, (shudder) but I did the second day and I was so upset that I had slept on it the first night. It was covered with all sorts of stains. I called the front desk and they were very polite and brought me another mattress, but it was also stained. In the end, after trying a third mattress out, and piling up extra sheets, I managed to sleep there, but would never ever go there again. The breakfast buffet was pretty crappy, and they had it all cleaned up by 9 am so not even any coffee left. If I ever go to the fairfax area again, I will not stay here.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank honkeylips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JoAnne R, General Manager at SpringHill Suites Fairfax Fair Oaks, responded to this review, August 22, 2013
Hello Honeylips, I wanted to thank you for taking the time to let us know that there was a problem with the mattress, and breakfast service. While we did try to resolve it, and we strive to make sure all our guests have a great experience, and based on your comments, we did not do this for you. I will definately make sure that we share your comments with our Housekeeping Department, and hope that you would contact me if you return to our area, so that we can upgrade your suite, and provide you with a different experience and allow us to redeem ourselves. Please let me know if you return to the area.

Sincerely,
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Fairfax Fair Oaks

Property: SpringHill Suites Fairfax Fair Oaks
Address: 11191 Waples Mill Rd, Fairfax, VA 22030-7453 (Formerly SpringHill Suites Fairfax)
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Fairfax
#10 Business Hotel in Fairfax
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Fairfax Fair Oaks 3*
Number of rooms: 140
Official Description (provided by the hotel):
The SpringHill Suites Fairfax hotel is located at the corner of Waples Mill and Government Pkwy. We are less than 4-miles from the George Mason University Patriots and offer free: covered parking, hotel-wide WiFi, and a daily breakfast buffet. Guests will enjoy our Fairfax hotel's spacious suites and Marriott bedding that features pillow-top mattresses and crisp linens. Our suites include a partition wall that separates the sleeping area from the living area and a sectional sleeper sofa, a work space, and a wet-bar offering a mini-fridge, microwave, and coffee maker. Travelers will appreciate the 24-hour fitness center, onsite meeting space, the heated indoor pool, the 24-hour business center offering free fax, print, and copying services, and our location close to the Vienna Metro Station. ... more   less 
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Also Known As:
Springhill Suites Fairfax Hotel Fairfax

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