I booked two nights. When I walked in the building I was very impressed on the decor and modern style in the lobby. The rooms although a little tight are very nice and modern as well.
Around 1030pm on the first night of the stay my ceiling began to leak water all over the couch and me. I called the front desk and they asked me if I wanted to move my room and since it was so late and my 5 yr old was asleep I declined. The front desk rep said she was going to call me back after speaking to her manager. I never received a call back that evening as promised. I went to the front desk the following morning and spoke to the front desk gentleman and he was aware of the situtation and was under the impression that the ceiling fell down in the room? Clearly a major miscommunication.
He said he couldnt offer me any discount on my room since I booked through Expedia however he offered me some snacks from the lobby. He was very caring and a total professional. He deserves major kudos on customer service and overall kindness. He actually put my daughter and I in a new room directly across the hall which was very smooth. THe new room was nice however alot of the major channels on the tv do not work. (HBO, ESPN) bummer since I was hoping to catch a big NCAA football game. I did not call and report it because its not worth it in my mind.
Overall the place is nice . Price was amazing. Great location. Decent breakfast buffett. The second front desk rep (forget his name, taller Indian/Pa kistian ?, spikey hair). Good job by him!! I am giving it a 3 1/2 star based on basic stuff. Room leaking, tv channels not working and very little internet service in the room. My IPHONE was "searching" the entire trip. Laptop took awhile to boot up.
- Official Description (provided by the hotel):
- The SpringHill Suites Fairfax hotel is located at the corner of Waples Mill and Government Pkwy. We are less than 4-miles from the George Mason University Patriots and offer free: covered parking, hotel-wide WiFi, and a daily breakfast buffet. Guests will enjoy our Fairfax hotel's spacious suites and Marriott bedding that features pillow-top mattresses and crisp linens. Our suites include a partition wall that separates the sleeping area from the living area and a sectional sleeper sofa, a work space, and a wet-bar offering a mini-fridge, microwave, and coffee maker. Travelers will appreciate the 24-hour fitness center, onsite meeting space, the heated indoor pool, the 24-hour business center offering free fax, print, and copying services, and our location close to the Vienna Metro Station. ... more less
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- Also Known As:
- Springhill Suites Fairfax Hotel Fairfax