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“Dated and Shabby”

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Comfort Inn University Center
Ranked #11 of 21 Hotels in Fairfax
Andover, Massachusetts
Level 3 Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Dated and Shabby”
Reviewed October 20, 2013

I have stayed at other Comfort Inns in the past so I had certain expectations of this hotel. I was disappointed. The decor is dated and shabby, the pool area is in the basement, and is concrete blocks with hand painted murals. The room was surface clean, but there were parts of the room that clearly hadn't been attended to, dirt collected in the corners, the shower and the shower curtain were stained, not to mention the lack of water pressure. The comforter on the bed did not appear very clean either. there were cords hanging out of the outlet for the various appliances, not concealed in the least. as far as staff goes, most were very pleasant. I have stayed in two other hotels in Fairfax that were far superior for the same price. I will never stay here again.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Astinson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this review, April 26, 2017
Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake in using the website sites response system, and we truly apologize that you were not happy with your stay, and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.
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254 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
Alexandria, Virginia
1 review
Reviewed October 20, 2013

Me and my wife visit here once ever couple of months for a get away. We love the fact that they have a hot tub in the rooms and king size beds in those rooms. The staff at the desk are very helpful and know the area well . We would highly recommended this hotel if you need a romantic get away to connect with the one you love.

Room Tip: If you are looking for a hotel with hot tubs this is the place.
See more room tips
  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Robert L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this review, June 16, 2017
Thank you for taking the time to leave a comment and for rating your stay. We wish you the best in all your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chambersburg, PA
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 9, 2013

We had to make a sudden trip to see our son in Fairfax last weekend and did not have a chance to book a room anywhere. We stayed at the Comfort Inn University Center which was reasonably close to our son's apartment. The manager, Brian, went out of his way to find us a room on short notice. What a pleasant young man! We found out that he has worked for a number of years at this hotel and he is very "top drawer".

The hotel was well maintained and the staff very friendly and helpful. Although it may have been a few years since a major renovation, everything was clean and the rooms had good size to them.

A stay here is not only economical but worth the look if you are going to be in the Washington, DC area.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krstbone
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Public Relations Manager at Comfort Inn University Center, responded to this review, 2 weeks ago
Thank you for taking the time to let us know about your stay, we recently got full access to our account and we sincerely apologize that your review was over looked in getting a response, it is important to us that we answer all reviews no matter when they were posted. We like to hear from all our guest to ensure that everyone is satisfied with their stay, we take all of the comments and suggestions seriously they let us know what we are doing right and where we need to improve to make changes, so your opinion matters to us. we have made many changes since you stay and we hope that you will stay with us again in the future. We wish you the best in all your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
Reviewed October 7, 2013

Unfortunately, when visiting Washington DC, my friend and I met the federal government shutdown. However, we had happy time in the hotel. The front desk was friendly, the hallway was bright, and the room was spacious, clean, and comfortable. We spent some time in warm swimming pool and gym. In addition, the hotel provided free bus shuttle to Vienna Metro Station in weekdays (maybe around 6:00-9:00AM, 4:30-9:30PM). It was convenient for us, especially for people who did not want to park in Washington DC. Generally speaking, the quality of hotel is beyond my expectation and this hotel is the best hotel I stayed so far in this trip.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ShuoI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Public Relations Manager at Comfort Inn University Center, responded to this review, 2 weeks ago
Thank you for taking the time to let us know about your stay, we recently got full access to our account and we sincerely apologize that your review was over looked in getting a response, it is important to us that we answer all reviews no matter when they were posted. We like to hear from all our guest to ensure that everyone is satisfied with their stay, we take all of the comments and suggestions seriously they let us know what we are doing right and where we need to improve to make changes, so your opinion matters to us. we have made many changes since you stay and we hope that you will stay with us again in the future. We wish you the best in all your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taipei, Taiwan
1 review
Reviewed October 7, 2013

What I like about the stay:
1. Wonderful, free shuttle
We were two people traveling together. Since we didn't have a car, the free shuttle service was really helpful! (Had a good time chatting with the chauffeur, Robert, who was very friendly.) One day we got up late and had to change our schedule for the day. When we asked the front desk to cancle our booking at the last minute and booked a new time, she replied with a smile, "Not a problem!"
2. Friendly staff
At breakfast, the staff members always greeted us. Nothing significant, but heart-warming for foreign travelers like us.
3. Clean, warm-water pool
We had a good time swimming in the warm pool and got a nice suntan. (By the way, we didn't know we had to sign a "waiver" when the lifeguard isn't on duty and thus directly plunged into the water. The manger found out and only kindly "reminded" us of the regulation, without embarrassing us.)

All in all, we got a friendly reception and enjoyed the stay there.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yoyoyoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Public Relations Manager at Comfort Inn University Center, responded to this review, 2 weeks ago
Thank you for taking the time to let us know about your stay, we recently got full access to our account and we sincerely apologize that your review was over looked in getting a response, it is important to us that we answer all reviews no matter when they were posted. We like to hear from all our guest to ensure that everyone is satisfied with their stay, we take all of the comments and suggestions seriously they let us know what we are doing right and where we need to improve to make changes, so your opinion matters to us. we have made many changes since you stay and we hope that you will stay with us again in the future. We wish you the best in all your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indiana
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 27, 2013

We stayed at the Fairfax Comfort Inn from Sept. 18 to 23rd and was very happy with our accomodation's
Our vacation was to visit DC and with the costs of hotels in and near DC at a all time high we decided
to check out areas in VA. We was looking for a hotel that would have free parking, and free breakfast at a price less then $100 a night and we got that at this location. To help us on expenses we purchased a Groupon voucher but even without it we still would have saved. The room was clean and comfortable.
It had a refrigerator and microwave which was a great help for us. It also had a Jacuzzi tub of which
we did not use.
The desk clerks was nothing but great. All employee's was very friendly and helpful.
We used the Vienna Metro station to get into DC and back. Even tho they had a free shuttle, we chose
to drive to the Metro station and park for $4.50 per day M-F and free on weekends. We did drive to Mount Vernon and Arlington Cemetery in our rental car. I would not advise driving in DC. We got lost most of the timeand the traffic is horrible.
We would recommend this hotel to all.

Room Tip: Our room was on the top floor (6th floor) and away from the elevators. Very quiet around us during t...
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RedontheheadIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, October 3, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Virginia
Level 6 Contributor
99 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 19, 2013

We purchased a Groupon and got a great rate on a room to take the family up for one night. We did not have high expectaitons considering the room rate. We were pleasantly surprised. The room was nothing extravagant, but was clean and worked great for us. The front desk staff were very welcoming and polite. The free breakfast in the morning was nice and included fresh made waffles, which the kids really enjoyed. Overall, the accomodations and staff made this a great overnight trip for the family.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mamaluvs2travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, October 3, 2013
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,
Mariana B. Vilchez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn University Center

Property: Comfort Inn University Center
Address: 11180 Fairfax Blvd, Fairfax, VA 22030-5048
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn University Center 2.5*
Number of rooms: 205
Reservation Options:
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Also Known As:
Comfort Inn University Hotel Fairfax
Comfort Inn Fairfax
Fairfax Comfort Inn

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