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“Overly accommodating staff!!!” 5 of 5 stars
Review of Comfort Inn University Center

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Comfort Inn University Center
2.0 of 5 Hotel   |   11180 Fairfax Blvd, Fairfax, VA 22030-5048   |  
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Ranked #11 of 21 Hotels in Fairfax
1 review
“Overly accommodating staff!!!”
5 of 5 stars Reviewed July 8, 2013 via mobile

Two words; Hero Brian

I bring my daughter and her friend to the Fairfax area over the summer for figure skating training. I decided to stop in the hotel much earlier than check in time. The kids ran in to see if the room was ready while I sat outside making some calls. Not only did Brian let us check in early but he also let the girls pick out the floor and room before I even walked in the lobby. From that point the girls referred to Brian at the front desk as Hero Brian!

The following week we stayed at a different hotel. The girls ran in before again me expecting the front desk to let them pick their room. The front desk personnel wouldn't even speak to the girls until I walked in. They were highly disappointed and asked to leave and go to the hotel that "Hero Brian" worked at.

You can stay at a fancier hotel but I assure you there's no "Hero Brian" there.

This hotel is clean, reasonably priced, perfect location for where we are going and the staff is very welcoming! Don't let the outside appearance fool you!

  • Stayed June 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Happytofuchick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, July 30, 2013
Hi Dear,

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.

We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

Thank you again for sharing your experience, if you would like to post it on tripadvisor is www.tripadvisor.com/reviewit, and we hope your next visit will be even more pleasant than the previous one.

Sincerely,

Mariana Vilchez
General Manager
Comfort Inn University Center
703-591-5900 ext 7193
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

221 reviews from our community

Traveler rating
    85
    69
    38
    13
    16
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Ridgewood, New York
1 review
5 of 5 stars Reviewed July 8, 2013

Just wanted to share that I stay here frequently and always experience professional service. The rooms are accommodating, and the WIFI is better compared to other places I have stayed in the past. Overall, the hotel is a great place to stay!!!!!!

Room Tip: Corners rooms.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Ryan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, General Manager at Comfort Inn University Center, responded to this review, July 30, 2013
Dear Ryan,

Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

We are looking forward to providing you the same pleasant accommodations and service the next time you are in town.

Kind Regards,

Mariana Vilchez
General Manager
Comfort Inn University Center
703-591-5900 ext 7193
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ocean City, Maryland
1 review
5 of 5 stars Reviewed July 3, 2013

We came for our honeymoon and stayed in a room with a Jacuzzi. The room was so clean and the bed was very comfortable. I have never stayed in a room with a Jacuzzi in it so it was very exciting and made our night. The placement of the jacuzzi in the room is very unique and is the connection between the room and bathroom. It was very romantic. In the morning we had a delicious hot breakfast. The staff working in the breakfast was very efficient and the food was great. The staff at the front desk was also very welcoming and helpful. Staff all around was pleasant and helpful and efficient. Overall the hotel was very clean and was in a very good location, close to dc. I would definetly recomend this hotel, especially for a romantic get away in a room with a jacuzzi.

Room Tip: kind bed with jacuzzi
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank diego b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odenton, Maryland
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed June 24, 2013

I would rate this hotel higher based on the staff's service. All were helpful and friendly. I was especially impressed with the ladies who kept up with the continental breakfast. There were a lot of people eating at the same time, but they kept moving and therefore never ran out of anything. Five stars to those ladies! Otherwise, there were a lot of inconvenient quirks about this hotel. First, it is two separate towers and the one in which we stayed required that we carry our luggage up a few stairs to catch the elevator. Not horrible, but a pain when you have heavy bags. The game room required a separate key and none of the games seemed to work. We lost our money twice and then gave up. Bathroom was tiny -- hard to move around in. The fitness room also required a separate key -- the room key will not open it. Again, not horrible, but why can't the room key work? I've never seen this in any other hotel. However, the fitness room/equipment was great! Lots of options, good dumbbells and weight machines, treadmills, etc. I was impressed with the fitness room. Overall, it's just an older, mediocre hotel, but the stay was good because of the staff's effort.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WorkingMom74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
El Paso
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed May 28, 2013

The hotel was actually nicer that I expected. The room even had a hot tub!!! Still nice though, even thought the shower was on the small side. The hotel is located in such a way that you have access to Dulles International Airport and also access to the D.C. area.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank cee66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Osprey, Florida
Level Contributor
134 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 stars Reviewed May 25, 2013

Wound up in a premium king room with hot tub! Nice, though I had no use for the tub on my business trip! Still, it was a great deal. Breakfast was typical; I imagine the breakfast rooms get pretty crowded if the hotel is full, though. Local area shuttle is helpful, though sometimes overwhelmed with GMU trips. I would certainly stay here again.

Room Tip: If you really need quiet, ask for a room facing away from the road.
See more room tips
  • Stayed May 2013, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank AnAceBuyer_007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lancaster, Pennsylvania
Level Contributor
80 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed May 23, 2013

I have stayed here many times while visiting my daughter at GMU. I have found the hotel to have a very helpful and friendly front desk. The rooms are clean and the beds are very comfortable. I would highly recommend this hotel; the price is right and you are close to so much that the area has to offer

  • Stayed May 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank lbm1217
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn University Center

Property: Comfort Inn University Center
Address: 11180 Fairfax Blvd, Fairfax, VA 22030-5048
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Fairfax
Price Range (Based on Average Rates): $
Hotel Class:2 star — Comfort Inn University Center 2*
Number of rooms: 205
Reservation Options:
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Also Known As:
Comfort Inn University Hotel Fairfax
Comfort Inn Fairfax
Fairfax Comfort Inn

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