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“Wonderful stay”

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Comfort Inn University Center
Ranked #12 of 21 Hotels in Fairfax
Reviewed May 14, 2012

Everyone was super nice! Call out to James P and Derrick for taking extra time to accomodate my family's needs!

  • Stayed: April 2012, traveled with family
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1  Thank jarod d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (254)
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188 - 194 of 254 reviews

Reviewed April 23, 2012

Front desk crew was great during our 3 day stay. The shuttle to the Metro stop was very helpful and pretty timely. You will need a car at this location. The in room wifi was spotty at best but it did work. The hotel itself was comfortable, but as others have mentioned it is dated. Housekeeping was just ok...and if you are a coffee drinker make sure they refill your coffee packets or you may not have any available in the morning.

My biggest complaint was that the electrical plugs are worn out and trying to charge computers and cell phones was challenging. We had to unplug the lamps to plug in the phones so the room was dark. Now a day plugs are at a premium since many of us carry multiple chargable devices.

Just keep in mind the rate you are paying and don't expect too much...they were far more affordable than others in the area.

  • Stayed: April 2012, traveled with family
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1  Thank REF531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake and we will ensure all reviews are properly responded to within a reasonable time frame. We appreciate you kind words and have since upgraded the Wi Fi to fiber which is super fast. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2012

3 nites w/points asked for upgrade to jacuzzi and got it. Room 630 had ants. Moved to 626---no problems tour busses w/kids but no real problems. staff was good. would go back.

Room Tip: staff was verry helpful
  • Stayed: February 2012, traveled as a couple
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1  Thank mack l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2012

Ants in the room. Room smelled. A dirty washcloth was behind the bathroom door when we checked in. Shower pressure was almost non existent. Went to 3 vending machineson our side of the hotel and 2 on the other side/no working vending machine. Left a message asking for a return call from the manager, who did not bother to return the call. 6 people from 3 different rooms in our group got very sick. Worst hotel I've every experienced.

  • Stayed: March 2012, traveled with friends
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2  Thank Christian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake on responding to reviews with the websites help in filtering ones that got no response, and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 13, 2012

The internet could not possible be any slower than it is. They block a long list of websites as well....imagine that...a hotel that blocks websites. I was shocked!

Room Tip: Stay somewhere else!
  • Stayed: March 2012, traveled on business
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2  Thank Richard M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake with the websites help in filtering reviews that got no response and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2012

We booked 3 nights sight unseen over the internet, and crossed our fingers. We had a wonderful time!! We were in Room 521, Tower A. We heard no street noises, or sounds from the tour groups that were here (we saw the buses, but didn't hear them!). Our room was on a special, we had a 2 person jacuzzi, a fridge and a microwave, and a very comfy King size bed. Everything was clean and well kept. Breakfast was included and was a notch above most continentals.... with a make your own waffle area, eggs, sausage and yogurt as well as pastries, bagels, toast, cereals.... Coffee and tea were available around the clock in the lobby. We used the heated pool twice, and was a bit disappointed in the limited hours, 5p to 9p only. No day hours for rainy or need to relax days. As other reviewers have noted, the internet access was very spotty, despite calls to the help desk. It dropped frequently, and had many connection difficulties. If your trip requires access, be aware! there are 3 terminals in the lobby, but they were also slow, but did connect!
We are lunch in the Chinese restaurant connected to the hotel, and it was good. There was a little trouble with them understanding our order, but it got worked out.... there is also a 7-11 directly across the parking lot, if you need a late night snack!
The only concern we had was the bathroom set up. The toliet area was separated by a slatted door, and had no ventilation fan in the bathroom. We could have used a vent! The shower is circle shaped and steams up the whole mirror sink area.
We asked the front desk once for help with directions, and they were accomodating and friendly. I would advise anyone wanting a get away few days to book an A tower room here... our rate was $89/night , then taxes.... great deal for a lovely time!!

Room Tip: "A" tower if not with a group.... couples may want to ask and get the 2 person jacuzzi!
  • Stayed: February 2012, traveled as a couple
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1  Thank wearytrvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 7, 2012

I've stayed here at least 4 times and everytime they have a poor excuse for their lack of wifi. If you use wifi, or need wifi, you'll thank me to NOT stay here. They never have a good signal and when they do, its very slow. Dial up is faster. Never will I stay here again. I'm a diamond with Choice hotels and this is one of the worst when dealing with wifi issues. It's non-existent.

  • Stayed: February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
3  Thank Bob A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Comfort_Inn_Fairfax, Front Office Manager at Comfort Inn University Center, responded to this reviewResponded April 26, 2017

Hello
Thank you for taking the time to let us know about your stay, it is very important to us when we hear back from our guests. We sincerely apologize that your review was over looked and have no excuse but have learned from our mistake and we will ensure all reviews are properly responded to within a reasonable time frame. We hope that you will continue to write reviews where every you go. We did upgrade our Si-Fi to fiber and it is very fast and no longer get complaints. We wish you the best in all your future travels.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn University Center

Address: 11180 Fairfax Blvd, Fairfax, VA 22030-5048
Phone Number:
Location: United States > Virginia > Fairfax
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Fairfax
Price Range: $83 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn University Center 2.5*
Number of rooms: 205
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Also Known As:
Comfort Inn University Hotel Fairfax
Comfort Inn Fairfax
Fairfax Comfort Inn

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