I have put my mother in this motel for two week stays three times now. This time, I called to be sure everything would be right. She is in the room mostly 24/7, so I didn't want her staring at nothing but rooftops. I was assured she would have a room with a view of the shopping center, which she would enjoy. It didn't happen. They offered to move her. The reason I called ahead was because I knew once she was there, she wouldn't move. She is 81, we just travelled 8 hours, she was exhausted and frustrated to the point of tears. I complained, but asked they not contact her because she didn't need the hassle. Of course, they contacted her. I'm just so fed up with the lousy customer service. I can't believe I let them ruin another trip for her, or allowed them to make me feel like I let her down. If you just want a room, stay here. If you want customer service people who don't lie to you and do the opposite of what you ask just to get back at you, choose elsewhere.
- Official Description (provided by the hotel):
- Residence Inn Dulles Airport at Dulles 28 Centre is located just minutes from Dulles International Airport, Dulles 28 Centre and along Route 28. Our hotel provides access to the area's top attractions. Amenities at our Dulles extended stay hotel include a fitness center, indoor pool and complimentary breakfast buffets daily. We also provide complimentary airport shuttle upon request. Guest suites in our Dulles, VA hotel include fully-equipped kitchens with granite countertops, luxurious bedding and free internet access. ... more less
- Reservation Options:
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- Also Known As:
- Residence Inn Dulles Airport At 28 Centre Hotel Dulles
- Dulles Residence Inn