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“Great Rooms, Front Desk...Not so much...”

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Courtyard Dulles Town Center
Ranked #2 of 4 Hotels in Dulles
Certificate of Excellence
Washington DC, District of Columbia
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Great Rooms, Front Desk...Not so much...”
Reviewed January 24, 2012

The rooms were comfortable, clean, and modern and made for a very comfortable night. On the other hand the front desk staff were pretty rude and not sociable at all. I'm a Marriott Rewards Gold Level and you would think that may give them some enthusiasm! Nope. I would have give this property a solid 4 stars if it wasn't for the front desk staff.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Chris K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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258 reviews from our community

Traveler rating
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    26
    7
    3
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (41)
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Langhorne, Pennsylvania
Level 3 Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed January 19, 2012

This hotel is undergoing renovations so I wouldn't suggest staying here until those renovations are over. We are gold marriott members so we expected better customer service. When we checked in the girl at the "front desk" wasn't friendly at all, and honestly was kind of rude to us. I wasn't happy with our interaction with her, and with so many different hotels in this area, we should have taken our business elsewhere. The only good part were the super comfortable beds. The shower was really bad. The water shot out everywhere and was in need of some serious updating. Overall, I wish I stayed at the Hampton Inn... a few of our friends stayed there and we were jealous.

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amymooney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pacific Grove, California
Level 6 Contributor
444 reviews
93 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed December 2, 2011

We're Marriott members, so when we have an international flight in or out of Dulles, we like to stay at one of the nearby hotels. If the Marriott at the airport seems a bit pricey, or if you're looking for more than a place to lay your head, this Courtyard is a good choice. Only a short drive by shuttle from the Dulles pickup area, the hotel is located across the street from a large mall. If you want to while away some time, pick up a few things, or have a selection of restaurants, it's all within walking distance. The hotel shuttle will even take you down the road to another nearby shopping area, if you can't find what you need at Town Center. The staff were friendly and helpful again and again. Room and public areas were clean and well-appointed. From now on, this will be our first choice when we need to stay near Dulles.

Room Tip: If noise is an issue, ask for a room away from the front of the hotel.
See more room tips
  • Stayed September 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank RuNanS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Virginia
Level 5 Contributor
56 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed November 9, 2011

We stayed for a one night Friday getaway and got a great rate ($59!). Our 4th floor room (king size bed) was a little on the small side but maybe the is what you get for the low rate. The in-room internet connection worked great. The bed was comfortable. The lighting over the vanity area was not very bright (glad I didn’t need to shave on Saturday morning).
There are plenty of dining options nearby in and around the Dulles Town Center shopping mall. We didn’t dine in the hotel so I can’t report on that. I would stay here again if I can get the low weekend rate.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank thunderfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Topeka, Kansas
Level 1 Contributor
3 reviews
Reviewed August 25, 2011

I enjoyed my stay but more attention could have been given to the bathroom inside my room. The hotel is fairly new and the staff pleasant. The welcoming lobby and surrounding outdoor area was kept clean and well maintained. The grassy area and gazebo located right off the patio adjoining the building was very relaxing. The hotel is in walking distance - across the street - from a very nice mall and several restaurants; shuttle service is provided.

  • Stayed August 2011, traveled solo
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank HonorM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jefferson, Maryland
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 29, 2011

Courtyard at Dulles Town Center is your typical Courtyard. Clean and adequate, but nothing fancy. It is in a very good location right across the parking lot from the Dulles Town Center Mall and restaurants. It is also in close proximity to Dulles International Airport.

The problem at this Courtyard is the staff. They were rude, insulting, and no help. I can not recommend this property to anyone.

  • Stayed May 2011, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
2 Thank Daniel O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salisbury, Maryland USA
Level 6 Contributor
116 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed July 10, 2011

We had a 5:00 am flight and would have had to leave home at 1:00 am to be at the airport 1 hour early so staying overnight was really a necessity. We were going away for over 2 weeks, and the airport parking would have cost us $180. We were able to leave our car at this hotel for a buy and fly rate of about $225. In addition to that, we had dinner at the hotel's social hour for no additional charge. We selected this hotel over the Marriott's Airport Hotel because it was brand new. The downside of our choice was that the airport shuttle only ran from 6 am to midnight, whereas the airport hotel's shuttle ran 24/7. Because of our flight times, we needed to take a cab to and from the airport. I did enjoy the shopping center surrounding the hotel, and had the opportunity to explore some stores I had never been in before. Our room was very nice and spacious, wish we'd had more time to enjoy it. The staff was pleasant and allowed us to leave our vehicle a few extra days with no additional charge. The only downside of the room was our windows looked out over roofs on other sections of the hotel. We will come back to this hotel the next time we have an early flight.

I

  • Stayed November 2010, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Karenkinm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Dulles Town Center

Property: Courtyard Dulles Town Center
Address: 45500 Majestic Dr, Dulles, VA 20166-2478
Phone Number:
Location: United States > Virginia > Loudoun County > Dulles
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Dulles
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard Dulles Town Center 3*
Number of rooms: 157
Official Description (provided by the hotel):
Welcome to the Courtyard Dulles Town Center Marriott, we make your stay productive and relaxing! Whatever your needs may be we are here to help. With 147 rooms and 10 suites, your choices are available. Come and stay in a wonderful way! ... more   less 
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Also Known As:
Courtyard By Marriott Dulles Town Hotel Dulles
Dulles Marriott
Dulles Courtyard

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