The accommodations at the hotel were comfortable & met my expectations. However, upon checking out & paying all room charges in cash, a few days later my credit card was improperly charged by hotel management accusing me of smoking in the room. This accuasation is unbelievable due to the fact that I've never smoked a day in my life and due to the fact that this was a church sponsored trip wherein I stayed in this room chaperoning my sunday school students ages 6-9. Upon calling hotel mgmt to resolve the issue & to get reimbursed for the $150 they charged my card, he told me there was nothing he could do since his staff told him we left a smoke scent in the room with ash trays. After calling the Choice Hotel customer support group, they explained each hotel is independly owned & sent my grievance back to the same hotel manager in Doswell that falsely accused me of smoking. He once again sent me a letter explaining what his staff claimed they smelled & saw in the room & did nothing to accommodate me for this inconvenience. Beware of leaving your credit card information with this hotel staff. They will not do anything for you if your card is charged upon checking out. It is your word against theirs & Choice Hotels will not assist you either. BEWARE!!!!!
- Official Description (provided by the hotel):
- Guests of the La Quinta Inn & Suites Doswell - Kings Dominion, VA can enjoy amenities including Free Bright Side Breakfast®, free wireless high-speed Internet access, free daily newspaper, and free coffee in the lobby. We also offer additional features like an indoor heated pool, on-site fitness center, business center, and copy/fax service.Our warm and inviting guest suites are furnished with flat-screen televisions, microwaves, refrigerators, coffee makers, curved shower rods, hair dryers, spacious desks, irons, ironing boards, sofa sleepers, and cable television w/premium channels. ... more less
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