I give this place a 1 out of 5 due to our personal experience staying at this hotel recently. When my boyfriend and I arrived we told the gentleman at the front desk that we wanted to pay for our room in cash (although we had reserved the room on my credit card). He informed us, after we tried to pay him in cash on the spot for our room, that we would have to wait to pay until check-out the next morning. We shrugged and said OK, I figured it was their policy or whatever. We went down to check out a little before 10am and were met by a woman at the front desk rather than the gentleman from the previous afternoon. We told her we would like to check out, went to pull out our cash, and before 2 seconds could go by it was already too late, the woman at the front desk had charged my card. We were polite at first, simply asking her to do her best to reverse the charge on my credit card...she got very rude and frankly was down-right nasty about it. If you are going to work in a customer service business you better have some decent people skills...We ended up walking out, fuming angrily at this nasty lady at the front desk who couldn't admit she had been a little to quick to charge my card and then simply refused to correct her mistake. In the end I just decided it wasn't worth the fight. Other than that, the hotel is convenient to the park but is rather outdated and gloomy. I would gladly stay anywhere else on my next visit to kings dominion. I will never stay at this Days Inn again due to the awful customer service.
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- Also Known As:
- Days Inn At Kings Dominion Hotel Doswell
- Doswell Days Inn
- Days Inn Doswell