The weather was picture perfect for our ride; cool and sunny. We had a great experience with the Adventure Damascus bike company. We got fitted for our bikes and were shuttled up to White Top Station. The front brakes on my partner's bike had come undone after the shuttle but we knew how to fix the problem - unfortunately it happened several times on the way down the mountain. Her seat also kept shifting and falling down into the shaft. We are both fairly experienced riders and knew how to fix the problems that arose but also knew that they shouldn't be happening. Anyway- we had a fabulous ride. We really took our time, stopped often for photos, and for snacks, and had a great lunch at the Creeper Cafe. When we got back to the shop we explained to a young man named Carlton that although we had had a wonderful time on the ride the one bike had not handled the way it should have. He took our concerns seriously, had someone pull the bike out and look at it, and determined that the problems were not from our lack of experience or knowledge and he refunded her entire fee; for both the shuttle and the bike rental. We had thought about using another company in the future, but due to the way Carlton handled the situation we will definitely use Adventure Damascus on all our future rides on the Creeper Trail. We will also be sure to check the brakes, the seat, and any thing else we can think of! We understand there is no way the company can check every bike every time it is returned and rely on customers to bring problems to their attention so we are fairly sure this could have happened with any other company we'd used. We were very pleased and had a great day.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.