I have never written a hotel review but stay in one over 100 nights per year. I began work in Dahlgren a few weeks ago and will return frequently but choose to drive to Fredericksburg or Waldorf to avoid the poor service here.
When I checked in (I am only a silver HHonors member) I kindly asked for a first room floor. I was told there were two available, but I would have to move the next night since someone had already requested them and they were coming in the next night. I was staying for two weeks and I asked if they requested a first floor was it 100% guaranteed? She said no, it was just a request. So I asked again if I could have a first floor room since I was beginning my stay that evening and when the guests arrived later in the week, Hampton could inform them that it was just a request and that the rooms were taken. The clerk flatly said “no” and put me on the 2nd floor.
The next morning my room was too warm. The temperature read 75 but it was set on 71. When I returned to my room after work that day, the room was again hot and humid – not what you want to walk in to after working all day. I called the front desk and the clerk came up and fidgeted with the thermostat asking if I knew how to work an A/C thermostat. She then asked me if she should call the A/C man. I said "I guess" because it was 75 and uncomfortable. Forty minutes later, the A/C guy shows up. He leaves after fixing the A/C but it only worked for 10 minutes. I had a lot of work to do so I went down to the lobby where it was nice and cool to work. I skipped dinner because I it took a good hour and a half to deal with the inconvenience. I informed them that the A/C was broken and it was 76 degrees in my room now. They came over after twenty minutes and said they had another room for me to sleep in so I walked down the hall to take a shower and it was just messed up. I decided to check out first thing in the morning.
When I checked out, the sales manager asked me how my stay was. I told her what happened and she asked if there was anything she could do to make it right. I let her know that things like this happen and I have had similar issues (I stay over 100 nights a year in hotels) at Marriott properties. When issues arise at Marriott, they immediately respond with good replies offering points, or an upgrade, a bottle of water, just something to make you feel less like a sucker. It’s not the problem; it’s how they handle the problem(s).
The sales manager then suggested she could pay for my 2 night stay or award me points. Since I thought the "stay" and the base points might get taken away from my HHonors account, I opted for the points. The points never showed up.
Two weeks later, I dropped by (since I am still working in Dahlgren every day). I asked the sales manager about the points and she said "the owner has a file on you and they are working on it". I have never written a hotel review before but want others, and hopefully the management there, to know about the differences you may notice if you choose to stay here.
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