My family reserved the hall for a wedding sept.21. Made all arrangements before to have tables set, clean and ready by 7am that morning. We arrive at around 9am and people are eating in our space, tables that were out were unstable and floors were sticky with food and bathrooms were dirty. We complained to management there and nothing was done. Manager would not show or return our calls. We ended up pulling tables out and setting all up ourselves and mopping floors. The two waitresses on duty tried to help and comply but that had to work breakfast area. Waitress that did the banquet was a Godsend! Had no idea that we needed the hall at that time. We were not happy in the beginning and should have been done with manager on duty. In the end we turned a disaster into a nice wedding and the buffet was good. We are still waiting for response from management and hopefully compensation. It should have been handled better and hopefully this wont happen to anyone else!
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- Also Known As:
- Best Western Mountain View Hotel Covington
- Best Western Covington
- Covington Best Western