0i moved into the Value Place in Colonial Heights Va. in Feb. with the promise of being to my favorite room 401, that I stayed in for six months during my previous stay. Since then the room came available twice. Both times they rented it to someone else without honoring their agreement with me. I asked about renting another room on the fourth flour, room 433. I was told when it came available I would get that one. When I asked it the guest moved out yet the supervisor Casey told me no. 45 seconds later I went back to the front desk again to ask it 401 was available yet. Markell was at the front desk and said 401 didn't move out but 433 was available. I reallly didn't appriciate being lied to but I was. Casey said I would get 433 as soon as they cleaned it up. That was another lie, they rented to someone else. I was told friday that sunday night when I came back to pay my rent I would be given the keys to 401 so I could move in. Saturday I drove to Martinsville and spent the night at home. So I left my wife in Martinsville and came back early so I could get moved in. I was told by Markell that he rented the room even though he knew I was supposed to get it. He then lied to me and said the guest would be there for only one week. I called the guest in 401 and he said that was not true and that he would be there for a long stay.There have been other troubles too long to get into. Bottom line is that if I could find a hotel in the area with a kitchen for even a little more money I would take it immediately. Stay elsewhere if you can.
- Official Description (provided by the hotel):
- WoodSpring Suites Richmond Fort Lee is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Extended stay hotels are different in amenities from traditional hotels. • A front desk opened and staffed 24/7. • Daily housekeeping included in nightly rate. • Private bathroom in each suite (ADA and ADA w/ Roll-In shower available) • Guests can book by the night. Weekly and extended stay rates also available. Call or visit our site to learn more. ... more less
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- Also Known As:
- WoodSpring Suites Richmond Fort Lee Colonial Heights, Virginia