Our company uses this Hampton Inn annually for State Baseball and Softball Tournaments at Radford. We made reservations via the internet, had our confirmation. We also asked for our usual same day 6pm cancellation policy. (You know how tournaments are, you win you stay, you lose you're headed home.) It was approved and noted on the confirmation. The tournament had a rain delay. Our instructions on the confirmation says to make changes with the hotel directly. I made the reservation change for the next day and also asked them to verify our 6pm same day cancellation. They agreed. The tournament match ended at 5:45pm and unfortunately our team lost. We immediately called to cancel our reservation. We were not allowed to make the cancellation because the reservations were made via travelnow.com/hotels.com. We have appealed with both the hotel and the website(s). The website says the hotel has to approve the refund. The hotel is plainly ignoring us and putting it all on the website. Everyone is passing the buck. We've stayed at this Hampton for years, it's a shame that they cannot try to work this out. If you want to stay there, I'd call the hotel directly. I thought I was on the Hampton Inn website but evidently it wasn't. I also had the special request printed on our confirmation and verified it verbally. What a rip off.
- Official Description (provided by the hotel):
- Located in the heart of Christiansburg’s commercial and retail districts, the Hampton Inn Christiansburg/Blacksburg is the perfect place to rest after a day of business meetings or hiking. From the New River to the charm of downtown Blacksburg, there is no shortage of things to do or places to see. While you stay at the Hampton Inn Christiansburg/Blacksburg, enjoy a free hot breakfast each morning, complimentary high-speed internet, pool, fitness center and a clean and fresh Hampton bed. ... more less
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- Also Known As:
- Hampton Inn Christiansburg/Blacksburg Hotel Christiansburg
- Christiansburg Hampton Inn