I was in the Christiansburg area on business this past week. The Holiday Inn was very clean, rooms were modern and very comfortable beds. Great flat screen TV. My only complaint was with the staff with regards to a continental breakfast order. The breakfast provided by the hotel in the restaurant is substandard with only some cold cereal, milk, yogurt and whole apples. So my 2nd day I ordered Juice/Coffee/Toast/Fruit for the room via door hanger provided by the hotel. I asked that the order be delivered at 6:45am. At 6am the phone rang and it was the hotel wanting to know if I wanted the breakfast charged to my room or pay cash. I could not believe that they called and woke me up for just a stupid question. So wide awake I could not get back to sleep. I read until 6:45 and no breakfast. So I waited until 6:55 and called the front desk. I was total irritated now, so I explained by displeasure with the 6am phone call...that it woke me up the man at the front desk said, "that was me". I told him it wrong to call someone at 6am...then I told him that the breakfast had not been delivered, what is the problem...all I ordered wasuice/Coffee/Toast/Fruit. He said he would check and hung up. He did call back and said they were on their way. At about 7am they arrived and the woman said she had cut the cantaloupe just for me several times, I asked that she just put the tray down, once she did so, she opened her arms and said, "Honey, give me a hug", I found this to be stupid and odd...I said, "no, please, that is enough".
The simple Juice/Coffee/Toast/Fruit was unreal, no butter, cold toast, only 2 coffee creams for a whole pot of coffee and the fruit tasted odd.
This hotel needs to know how to treat business travelers and have common sense, who calls anyone at 6am! People on a schedule, working out of town shouldn't have to deal with any of the above.
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