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“Customer Service Plus”

LongHorn Steakhouse
Ranked #12 of 74 Restaurants in Chesterfield
Cuisines: Steakhouse
Restaurant details
Reviewed August 9, 2013

Talk about a positive customer experience. The award goes to this Longhorns! We did not think we had been seated that long at all, really, when a waitress not assigned to our table (Brandi) came over and apologized for the wait. She promptly took our order in a professional and amiable manner. The drinks and food came out timely; the salad cool and the entrée warm-all delicious. She checked on us just often enough and when she came by to clear the table, surprised us with dessert on the house and another apology. That kind of a pro-active customer service experience definitely trumps any marketing ads or coupons! Kudos to the management for fostering such a high standard of customer care! Will we be back-you betcha!

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Thank JCAM2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 - 41 of 42 reviews

Reviewed July 28, 2013

My daughter took me to dinner for my birthday.
We were greeted timely, a little early for the rush crowd. It was three (3) in our party.

Our waitress took our drink order, served them with the warm fresh bread, took our orders.

We all ordered the Flo's 7oz fillet with different requested cooking temp and sides.

All orders were served as requested, and all of the steaks were just melt in your mouth good.

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Thank Stuart O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 19, 2013

Their steaks are not that great, but the White peach sangria is the BOMB.COM! Also the Wild West shrimp are waaaaaaaaaaayyyyy better than Bone Fish Grill's bang bang shrimp! And longhorns parm/crusted chicken is soooo good! GREAT SERVICE!

Thank Family1st2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2013

I have not had the fortunate experience that the other reviewers have had. My steak was tough and nothing what I would expect from a steak house. Had the calamari for an appetizer, Big Mistake, it looked like they use the rejects from other restaurants., very small in size and way over coated. To finish off the experience, ignored by the wait staff. Want a good steak in the area go to Sedona Tap House.

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Thank MontanaRS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 29, 2012

This is a decent restaurant in an area where there haven't been many good places to eat. It is a chain restaurant yet the food seems to be more fresh and there are several healthy choices. We were here at about 7:30 on a Friday night and had a 20 minute wait. There was still a line waiting when we left. The wait staff is pleasant. Only down side is that the noise level was pretty intense - guess from the high volume of patrons.

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Thank love2RiceVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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