We stayed here July 15, 16th & 17th. We were visiting Civil War sites and chose this hotel because of the Trip Advisor rating. I was very disappointed!! The hotel is older and worn. Our room was mostly clean (had one incident but housekeeping promptly took care of it) but the room smelled musty.
My biggest complaint is with the [un]cleanliness of the breakfast area. The second day of our trip the kitchen area was a disaster!! Pancake batter, cereal, and other breakfast items were everywhere! The milk containers were empty and all the tables were dirty. Granted, we did come down at 8:30 but I was still surprised. The girl working the front desk said she was also working the kitchen so I thought, ok, she's busy, this isn't typical. Wrong. When we returned that evening I checked the kitchen area and it was still dirty. Pancake crumbs were still on the floor and counters. The curtain next to the coffee had creamer spilled all down it.
It was the same way the next morning. Before checking out at 11, I took pictures of the dirty kitchen area (two hours after breakfast ended). the pictures show pancake batter and crumbs on the countertop and floor.
I have read other reviews of this inn and many are glowing. However, I will never return.
- Official Description (provided by the hotel):
- Welcome to the Country Inn & Suites By Carlson, Chester, VA! This hotel suits business and leisure travelers alike with a prime location between I-95, Jefferson Davis Highway and West Hundred Road. Make your way to the complimentary, hot Be Our Guest Breakfast buffet, and then check emails with free high-speed Internet access. Families love the heated indoor pool and whirlpool tub for afternoon entertainment, and corporate travelers appreciate having an on-site business center. Ready to get out and explore all that the Richmond area has to offer? See the region's natural beauty at Dutch Gap Conservation Area or get a taste of the fascinating local history at Henricus Historical Park, Castlewood Plantation House and Fort Lee. 100% Non-smoking facility ... more less
- Reservation Options:
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- Also Known As:
- Country Inn & Suites Chester Hotel Chester
- Country Inn And Suites Chester
- Chester Country Inn