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“good hotel, great location”

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Country Inn & Suites Chester
Ranked #2 of 14 Hotels in Chester
Certificate of Excellence
Indiana
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“good hotel, great location”
4 of 5 bubbles Reviewed December 3, 2012

Stayed here for a long weekend. Room and public areas were always very clean. Pool was wonderful. Good size pool, Heated and open late which was a real plus.
Would go here again if in the area. Staff was helpful and friendly.
You have to watch for the entrance sign so you don't pass up the driveway. This made for a quiet place to stay.

  • Stayed November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sylvia892
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review, December 4, 2012
Dear sylvia892,

Thank you for telling us about your stay with us. We appreciate all of your feedback regarding your stay. Thank you for all of your great comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are so glad we could accommodate your long weekend. Thank you for staying with us. We hope you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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444 reviews from our community

Traveler rating
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    48
    33
    18
See reviews for
221
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Las Vegas, Nevada
Level Contributor
64 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed September 23, 2012

Second time I stayed here this year. Four days in April, and ten days this time. First trip was very impressive and clean. Place is fairly clean, except for at the entrance and the carpets in the dining area. You have to go through a smoker's haven to get inside. You can't sit outside if you don't smoke, as both sides with chairs were set up with smokers in mind. No consideration at all for the people that do not smoke nor want to be around it.Very unappealing also, are the hundreds of cigarette butts throughout their landscaping even though they put receptables for the grossly discourteous smokers.

Food for breakfast is passable, but my wife and I noticed that the nice plates, real silverware, real glasses, and regular coffee cups we have been accustomed to at Carlson Inns were non existent for most of our stay. I found out that it looks like they use the styrofoam plates, plastic forks, plastic disposable cups, and regular salt and pepper shakers when they are not expecting an inspection from the Carlson Quality control folks. I found out they were expecdting an inspecttion and the real stuff showed up for a few days, then back to normal with the lesser desired items.

The other issue was the parking situation as their parking lot is full of very large CSX railroad vehicles. The day we arrived, just one of the CSX vehicles took up nine parking spaces. This morning there were at least close to ten of the railroad vehicles parked in the lot. If you come back in the evening it becomes very hard to even find a parking space in their lot.

The location suited our needs these two trips, and even though it looks like quality has declined a bit, we would probably use this facility again when we need to stay in this area..

Room Tip: Third floor is usually a little quieter, but you have to pay an extra $5.00 per night for it.
See more room tips
  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IraNan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review, September 28, 2012
Thank you for providing us with this review. We take guest feedback very seriously. We have contacted this guest regarding this matter to try to rectify this matter. We are always looking for better ideas to make our breakfast service better however, at this time our breakfast service is up to the Country Inn Standard. We appreciate guest feedback. Thank you so much for your time.
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NC
Level Contributor
125 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed September 5, 2012 via mobile

The place is pretty nice as far as room space and comfortable bed. Front desk staff are very polite and helpful. The breakfast leaves much to be desired, as in somewhere else for breakfast. Do not park your car near grass on cutting day because it will be all over your vehicle. I had hair on shower wall for two days! It looked like an ape was taking a shower in it. No it was not mine. Tried to talk to housekeeping but they did not understand English.

Stayed August 2012, traveled on business
Helpful?
1 Thank v3093
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florida
Level Contributor
44 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed August 20, 2012

We weren't sure we would be staying in Chester, but we were pretty sure. I checked the on line reviews and the rates with the 800 # and we liked what we saw. Our trip ended up putting us in Chester around check in time, so we decided to stop. We loved walking into this beautiful entryway, the clerk was very helpful, but then we found out the rate quoted on the internet was less than what she quoted us on site. We were told that the quoted rate thru the 800# was not always the same as the rate directly at the hotel. This didn't settle well with us, but we decided to stay anyways.
The room was very clean, the beds, pillows and chairs were super comfy. And the breakfast was perfect. If it wasn't for the rate difference, this would be a 5 star rating.

  • Stayed August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JWSweetPea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review, August 21, 2012
Dear Walker1021,

Thank you so much for telling us about your stay with us. We appreciate all of your thoughts and concerns. We apologize about your concern about the rate you received. We would like to tell you that rates, room types, and availability change all the time. The best way to receive the best rate is to either book your rate online, or directly with the hotel. We are sorry for any inconvenience this has caused you. Thank you for telling us about your room and breakfast. We will pass these comments on to our staff. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Kingstown, Rhode Island
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 15, 2012

Best drop-in hotel we found on way south from RI. Two kids under 5 had enough and the pool was cool, clean and just enough fun for the kids to settle for the night. 1bd Suite Room was very clean and pull out sofabed was perfect for my 4yr old. there was even enough room to set up our Pack n' Play for the 19mth old! Breakfast was good and hot. Yogurt and fruit options were great for my Egg allergy kid too! Not every place we stoped at had that opption! Would stay again!!!

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Becka H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review, August 16, 2012
Dear Becka H,

Thank you for telling us about your stay with us. We are so glad that you and your family stayed with us. We are so glad that we could accommodate you. We appreciate all of your comments. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
4 reviews
3 hotel reviews
5 of 5 bubbles Reviewed August 14, 2012

I don't usually write reviews and we are a Hampton Inn/Holiday Inn family but this stay at Country Inns changed our minds. We had a great stay. All of the staff was very friendly, especially the girl who was working in the morning. I can't remember her name, I think she had glasses, but she knew EVERYTHING there was to know about Richmond and the surrounding area and gave us so many options of things to do that it was hard to choose. The room was clean- nothing to complain about.The pool was spotless every day and towels always available. The only issue I have is that the breakfast was a little limited. We stayed a couple of days and they served the same eggs.It would have been nice to have something a little different, maybe poached or boiled eggs, or some bacon would have been great, but it won't stop us from coming back. We can't wait to try another Country Inn.

Room Tip: Just a hint- the doors here close a little loud so that's to be expected
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  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mscole473
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Metamora, Michigan
Level Contributor
3 reviews
5 of 5 bubbles Reviewed August 13, 2012

Everything was extremely clean, staff was very friendly. Good location for eating and shopping. Close to a couple of historical sites. Breakfast was not bad, everything that was suppose to be hot was hot, everything that was suppose to be cold was cold. Same ol' thing every morning though.

Room Tip: Go to the top floor. My 3rd day there someone checked into the room above mine and spent hours runn...
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  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherry W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this review, August 14, 2012
Dear Sherry W,

Thank you for telling us about your stay with us. Thank you for telling us about your thoughts about the breakfast. We appreciate all feedback regarding our breakfast. We are always looking for better ways to make this service better. Thank you so much for staying with us. We appreciate your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites Chester

Property: Country Inn & Suites Chester
Address: 2406 W Hundred Rd, Chester, VA 23831-2303
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Chester
#5 Family Hotel in Chester
#5 Business Hotel in Chester
Price Range (Based on Average Rates): $
Hotel Class:3 star — Country Inn & Suites Chester 3*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Chester, VA! This hotel suits business and leisure travelers alike with a prime location between I-95, Jefferson Davis Highway and West Hundred Road. Make your way to the complimentary, hot Be Our Guest Breakfast buffet, and then check emails with free high-speed Internet access. Families love the heated indoor pool and whirlpool tub for afternoon entertainment, and corporate travelers appreciate having an on-site business center. Ready to get out and explore all that the Richmond area has to offer? See the region's natural beauty at Dutch Gap Conservation Area or get a taste of the fascinating local history at Henricus Historical Park, Castlewood Plantation House and Fort Lee. 100% Non-smoking facility ... more   less 
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Also Known As:
Country Inn & Suites Chester Hotel Chester
Country Inn And Suites Chester
Chester Country Inn

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