We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Love this hotel!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Country Inn & Suites Chester
Ranked #7 of 14 Hotels in Chester
Reviewed August 7, 2012

We have been staying at this hotel for the past 5-7 years as a "lay-over" on our way down to Emerald Isle, NC for our vacation. We have always been happy with everything about it. We come with a large "family" group and when we arrive, the kids enjoy swimming in the pool. Then we enjoy having our dinner at Cracker Barrel, which is located right behind the hotel. The rooms are always clean and the breakfast is always wonderful; and it's free which makes it even better!
We will be back next year for sure!!!

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ngrinthal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this reviewResponded August 8, 2012

Dear ngrinthal,

Thank you for telling us about your visit with us. We appreciate your comments. We are thankful for your loyalty to our hotel. We hope you stay with us for many more years to come. Thank you for your comments. We will pass them on to our staff. They will be happy to hear good comments about their service.

Thank you so much for your time. We hope to see you again soon!!

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (477)
There are newer reviews for Country Inn & Suites Chester
See the most recent reviews
Traveler rating
Traveler type
Time of year
Language

441 - 447 of 477 reviews

Reviewed July 31, 2012

The rooms were in dire need of a face-lift. The carpet was stained and the furniture was shabby.
The front desk was friendly at check-in.
The morning of check-out, they were working on the room next door to us at 8am. If we had wanted to sleep in, it would not have been possible. If renovations are being done, guests should not be booked into the rooms next door, The woman at the front desk when checking out, could have cared less. She was talking to a contractor of some sort, and as a guest was ignored by them. When they were finished, I gave her the room keys, and told her we were checking out. She said O.K. that was it. Customer service was totally lacking. This was our first time at Country Inn and Suites, and it will be our last. The breakfast was crowded, and the food was not good.

Stayed: July 2012, traveled as a couple
1  Thank Lis022
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this reviewResponded August 3, 2012

Dear Lis022,

Thank you for telling us about your stay with us. We appreciate all of your thoughts and concerns. We deeply apologize for the customer service that you received. It is unacceptable that you were treated they way you were. We are very sorry. Thank you for bringing that to our attention. Guest feedback is very important to us. It allows us to make the necessary changes to our hotel to make it better for you, and for future guests to the hotel. Thank you so much for your time.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

We had an overall night stay here. The room was clean, although there were a few stains on the chair/carpet. The desk and housekeeping staff were attentive, friendly and helpful. Our only complaint was regarding the breakfast. Our first morning there, we arrived at 8:30am (breakfast goes until 9:30) and the food had been pretty wiped out, but we were most bothered by the empty milk jug. I asked for more milk and was told they were out, so my kids at their cereal dry. Our second day was similiar - they ran out of items and did not replace them. We were also bothered by the fact that breakfast does not begin until 7:00am on the weekends. Overall though, we'd stay here again.

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Sara D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this reviewResponded July 20, 2012

Dear Sara D,

Thank you so much for telling us about your stay. We appreciate all of your comments and concerns. We are so sorry about the breakfast service. We appreciate all guest feedback. It allows us to make the necessary changes to our hotel to make it better for you, and for future guests to the hotel. We are sorry for any inconvenience that this may have caused you. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 16, 2012

This was our last stop and the end of a very long driving day. Unfortunately we didn't get to take advantage of the pool although it was still open for a couple of hours after we got there.

There were several large groups staying there and the lobby was quite active and on the noisy side. We had a middle floor room, not my preference. The clerk made a point to tell me that if there was ANY noise in the hall to please call her and she would take care of it. We were quite tired and I had the AC and bathroom vent on so we didn't hear anything.

I wasn't as impressed with the breakfast as I have been with other Country Inn & Suites, but it was adequate

  • Stayed: July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Maelrarny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this reviewResponded July 20, 2012

Dear Maelrarny,

Thank you for telling us about your stay with us. Thank you for telling us about your stay. We appreciate all of your comments and concerns. Thank you for your thoughts about the breakfast. We appreciate all guest feedback. It allows us to make the necessary changes to hotel to make it better for you, and for future guests to the hotel. Thank you for your time. We hope that you will choose us again in the future.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 9, 2012

We really enjoyed our stay. Room was very comfortable. Even had a lot of HD programming to watch on the HDTV. Internet service worked well. I have always had good experiences with Country Inn and Suites.

The breakfast room was overwhelmed by guests. Food was very good. The nice lady running the breakfast service could have used some help because the one large trashcan was overflowing with thirty minutes left in the service.

Cookies at the front desk were very good.

Pet peeve: I wish my fellow travelers (kids and adults) would not wear their sleep clothes to the breakfast room. Stay classy, now!

  • Stayed: July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ltcmgm78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManagementTeamGM, Manager at Country Inn & Suites Chester, responded to this reviewResponded July 20, 2012

Dear itcmgm78,

Thank you for telling us about your stay with us. We appreciate all of your comments and concerns. We will pass them on to our staff. They always appreciate hearing when they are doing a good job. Thank you for staying with us. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 20, 2012

I stayed here last month with my son for an overnight stop. I booked due to the wonderful reviews on TA and, also, I had Radisson points. This hotel fit our needs perfectly. After a 4 1/2 hour drive we arrived after 9:30 pm due to construction on Rt. 95, it was great walking into a clean, nicely appointed hotel. The staff was very attentive and, also, gave me a goody bag. It turns out, I was "Guest of the Day!" What a random surprise! They had a welcome sign out with my name on it, gave me a certificate, and even a special parking spot. I was thoroughly shocked. They make fresh cookies all night long, and the aroma was only a snapshot of the great-tasting cookies! Our room was so clean, great size. The breakfast area was extremely clean and the attendant was constantly keeping it that way. There were many options at this complimentary breakfast. It was nice just bringing that extra coffee and hot cocoa back to the room. We will definitely stay here again when heading back south. It is a great centrally located hotel, reasonably priced, with spot-on amenities and service. Thank you.

  • Stayed: May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank 100moon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Dear 100moon,

Congrats on being the Guest of the Day!!! It is a great program to make our guests feel welcome at our hotel. Thank you for all of your great comments about our hotel. We appreciate them and will pass the comments on to our staff. They always appreciate hearing when they are doing an outstanding job. Thank you so much for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

Booked this for the stopping point on our way from Ohio to the Outer Banks. Was greeted promptly and given room keys as well as a goodie bag filled with yummy treats for the kids. Room was very quiet and clean. Beds were a bit on the hard side, but each person has their own likes when it comes to beds. Kids enjoyed the pool, towels were limited in pool area, but we found 2. Breakfast buffet was much better then I expected. I am not a big breakfast eater, but the family all loaded up before leaving so we didnt have to stop until we reached the vacation home. I would highly recommend this hotel to others. There are a few restaurants in the area as well. The only negative that I can think of is the microwave in our room didnt work so I had to run down to use the one in the breakfast area for our microwave popcorn. Dont hesitate to book a room here.. worth the price for sure!

Room Tip: We had a room on the 3rd floor right near the rear of the hotel, this was near steps going down and...
  • Stayed: June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank ohtoothfairy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 21, 2012

Dear ohtoothfairy,

Thank you for telling us about your stay with us. We appreciate all of your comments. We are so glad that we could accommodate you and your family. We hope that you enjoyed your vacation. Thank you for all of your comments and we will pass them on to our staff. They always appreciate hearing when they are doing a good job. We are very sorry for the microwave not working in your room. We are sorry for any inconvenience that this may have caused you. Thank you again for your time. We hope that you will stay with us again in the future.

Sincerely,
Country Inn & Suites Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Chester hotels
3.6 mi away
Hyatt Place Richmond/Chester
0.5 mi away
Comfort Inn
Comfort Inn
#8 of 14 in Chester
139 reviews
0.4 mi away
Hampton Inn Chester
Hampton Inn Chester
#1 of 14 in Chester
433 reviews
Show Prices
Show Prices
Show Prices
0.0 mi away
Fairfield Inn Richmond Chester
0.6 mi away
Homewood Suites by Hilton
0.6 mi away
Courtyard Richmond Chester
Show Prices
Show Prices
Show Prices

Been to Country Inn & Suites Chester? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Country Inn & Suites Chester

Address: 2406 W Hundred Rd, Chester, VA 23831-2303
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Chester
#5 Business Hotel in Chester
Price Range: $89 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Country Inn & Suites Chester 3*
Number of rooms: 65
Official Description (provided by the hotel):
Welcome to the Country Inn & Suites By Carlson, Chester, VA! This hotel suits business and leisure travelers alike with a prime location between I-95, Jefferson Davis Highway and West Hundred Road. Make your way to the complimentary, hot Be Our Guest Breakfast buffet, and then check emails with free high-speed Internet access. Families love the heated indoor pool and whirlpool tub for afternoon entertainment, and corporate travelers appreciate having an on-site business center. Ready to get out and explore all that the Richmond area has to offer? See the region's natural beauty at Dutch Gap Conservation Area or get a taste of the fascinating local history at Henricus Historical Park, Castlewood Plantation House and Fort Lee. 100% Non-smoking facility ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Carlson, Orbitz, Travelocity, Expedia, Booking.com, Priceline, Hotels.com, Cancelon, Hotwire, Cheap Tickets, Agoda and getaroom.com so you can book your Country Inn & Suites Chester reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Country Inn & Suites Chester Hotel Chester
Country Inn And Suites Chester
Chester Country Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing