I am not sure where to start. On the positive side, the beer was amazing - perfect. Our waitress was perfect - loved her. The sandwich was prepared with high quality and delicious ingredients,BUT the bread was of inferior quality - shamefully store bought, sliced bread. Bakery style rolls or artisan bread would have been infinitely better. The pickles were divine but the bag chips were an insult to the plate - "chips" or fries must be hand cut. Simple pub food should be amazing and memorable.... just like the beer.
The atmosphere is all wrong... it is too bright, too chilly feeling. The music was excellent but it wasn't on a high quality sound system and it wasn't loud enough to enjoy. Not sure why there were TVs in the place. It is clear this restaurant was not designed with valuable professional advice. Some of it was OK but the ceiling needs to be black - not a blinding white. The cooking area needs to be closed in.
I would say the biggest flaw was that the owner did not take the time to welcome us. In a new and small neighborhood restaurant, the owner must warmly greet and get to know each and every customer. Ask them questions, ask for their opinion. perhaps the negatives would have been overlooked if we had left there feeling like cherished customers - or rather, cherished neighbors.
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