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“Not Exactly what I need from a hotel, but okay….”

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Homewood Suites by Hilton
Ranked #6 of 14 Hotels in Chester
GreenLeadersGold level
Reviewed July 30, 2012

We stayed at the Homewood Suites in Chester for a family reunion. The hotel’s location was convenient to the family reunion events and priced to accommodate most budgets. The hotel had a pool, fitness center, meeting space, and offered free breakfast. The rooms were equipped with kitchens. For the price, it was, okay. The rooms were not particularly comfortable. Even though the hotel had a living, bedroom and kitchen area, it felt very cramped. In addition, the noisy air conditioning unit in the bedroom area of the suite made it hard to sleep. The tub in our bathroom was stained with rust. The free hot breakfast was not very good. The hotel served its purpose and was certainly not exactly terrible; it just wouldn’t be my choice for a stay in the future.

  • Stayed: July 2012, traveled with family
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Thank Kingtrips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviews (371)
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340 - 346 of 371 reviews

Reviewed June 4, 2012

I stayed here for 4 days while visiting my son at Fort Lee. there was lots of road construction in the area and it made it difficult to get in and out of the parking lot. This hotel is located behind two other hotels so it is a little tricky to find anyway. It is a quick 15 min drive to Fort Lee so the location was just right. I would have prefered to stay closer to the base but the prices near there are much higher. The hotel was clean and the staff were very friendly. My room was a one king bed suite which was fine. I liked that I had a full size refridgerator, I was able to go grocery shopping and get some food. They also offer breakfast and a mangers evening meal. I did have breakfast but not the evening meal. The breakfast was generic hotel food, the hot food did not look great to me so I opted for toast and juice. The pool area is small and the water seemed sort of dirty and cloudy. There is also a very small fitness area but we did not use this. One one complaint would be the air conditioners, they kick on and off all night long and it was so loud it would wake me up. It was very warm the days I was there so I didn't want to turn it off but it was annoying. The shower was also small and ackward. There was no tub just the shower and the way the shower head was postioned and the way the door was set up it was just strange. I am tall and normally showerheads are to low for me but this one was the opposite, it was very high. If you were smaller you might find it difficult. Overall my stay was fine. It was a good price for everything that I got. I highly doubt I will ever be back in the area, as my son is being transfered, but if I was back I would stay there again.

  • Stayed: May 2012, traveled with family
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Thank themonstersmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 8, 2012

Ups: Great housekeeping people - nice, friendly, SERIOUSLY immaculate.
Downs: Attention to serious impact problems for guests in an EXTENDED stay properly.
Listed in 'IMPACT' order:
- Serious probs with TV (cable) for OVER 3 weeks (throughout entire hotel) - Sometimes UNWATCHABLE - Cuts out, pixellates, freezes every 15-20 min for up to 3 min at a time - (full disclosure - After multiple 'playing dumb' responses from front desk staff after multiple queries (same prob in different rooms)... when queried, hotel GM admitted serious probs with 'rent a movie' system installed and working it - but (a) this shouldn't take over 3 weeks to fix in (b) a Hilton property with fairly standardized, industrial strength media and IT systems management.)

Multiple exterior security doors broken (either completely unlocked or not room card functional for three weeks (various excuses).

Ceiling fan inop and loud heating/AC units (need maint to quiet them - in multiple rooms - annoying when trying to sleep, almost insignificant compared to TV and security door issues at this point).

Bottom Line - Here, at one of the nicer (and preferred) extended stay Hilton properties, we (frequent travelers, loyal Hilton travelers) are surprised to see this many probs at one property... "Other than that Mrs. Lincoln... how was the play?"

Nuff said. Hopefully next stay will be better (we are back here again for another work stay soon.)

Room Tip: AC units noisy during sleep hours - fairly uniform otherwise.
  • Stayed: May 2012, traveled on business
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Thank opuslifeBristolRI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 24, 2012

A pleasant Hilton property. Everything went just fine, no problems. I had a spacious one bedroom suite for the cost of a single room in many other places. Lot's of room to relax. Definitely would stay there again.

Room Tip: Seven floors, I stayed on the third. However, there is no noisy activity in the area, so I suspect a...
  • Stayed: April 2012, traveled solo
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Thank Lawrence B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny_Dos_Santos, Manager at Homewood Suites by Hilton, responded to this reviewResponded April 25, 2012

Thank you for choosing the Homewood Suites Chester! Not only is guest satisfaction in our top priorities but to also have a great atmosphere that our guests can enjoy (recent renovations are tribute to that!). We are glad to see that you had a wonderful stay and we look forward to accommodating you again in the future.

Kind regards,



Daniel Dos Santos
Operations Manager

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Reviewed April 14, 2012

Room suite was nice and cheerful. Dining area was elegant. My only complaint was the pool area. Room was heated - pool water cold. Jacuzzi water was very hot. We could not stay in it longer than 5 minutes. They do not serve beer and wine as do the other Homewood suites on Mon-Thurs. Just in case someone was looking for that. They do serve dinner Mon-Thurs.

Room Tip: I like the first floor
  • Stayed: April 2012, traveled with family
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Thank BabsMansfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny_Dos_Santos, Manager at Homewood Suites by Hilton, responded to this reviewResponded April 25, 2012

BabsMansfield, thank you for taking the time out to review our hotel! We are glad that you had a pleasant stay with us. Here at the Homewood Suites Chester, we are always trying to find ways to improve; feedback like this, really helps us get a view from a different angle. Thank you again and hope to see you soon!

Kind regards,



Daniel Dos Santos
Operations Manager

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Reviewed March 22, 2012

Stayed here for business, but was not overly impressed. The service was good, including a quick/ painless check-in by courteous staffers. Suite was large, but furniture seemed a bit dated. Showers were average. The fitness room had two treadmills (decent quality) and some medicine balls. I think there were a few other pieces of equipment as well. In retrospect, I guess this place was commensurate with the price tag.

  • Stayed: February 2012
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Thank ThePoundcake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny_Dos_Santos, Manager at Homewood Suites by Hilton, responded to this reviewResponded April 25, 2012

Thank you for your stay with us at the Homewood Suites Chester! I apologize for any dissatisfaction that you had during your stay. With our recent renovations, we have made leaps and bounds on our product; as we are always looking for ways to improve our guest experience. Its great to hear that you had a splendid customer-service experience, as we always yearn to be as kind and accommodating as possible. Thank you once again and hope to see you soon!

Kind regards,



Daniel Dos Santos
Operations Manager

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Reviewed March 2, 2012

For a frequent business traveller it is so nice to have a suite with basic kitchen appliances and a little more room to spread out. The hotel staff was always friendly and helpful. The breakfast and manager receiption (dinner) staff were always cheerful and had a smile. Housekeeping kept my room clean and well stocked. Will absolutely stay here again if i am in town for business again.

  • Stayed: March 2012
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Thank BluedPlatinum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danny_Dos_Santos, Manager at Homewood Suites by Hilton, responded to this reviewResponded April 25, 2012

BluedPlatinum, thank you for taking the time out to review our hotel! The Homewood Suites Chester strives to accommodate our guests to the best of our abilities. From our complimentary Sweet-Start Breakfast & Welcome-Home Reception dinner, to our completed renovations (we have been receiving nothing but superb feedback), the Homewood Suites Chester is looking for more ways to please our guests. I'm glad to read you enjoyed the experience and we look forward to seeing you again in the future!

Kind regards,



Daniel Dos Santos
Operations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Homewood Suites by Hilton

Address: 12810 Old Stage Rd, Chester, VA 23836-2764
Phone Number:
Location: United States > Virginia > Chester
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Chester
#3 Business Hotel in Chester
#4 Family Hotel in Chester
#5 Romantic Hotel in Chester
Price Range: $140 - $210 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites by Hilton 3*
Number of rooms: 118
Official Description (provided by the hotel):
Friendly Service and Home Comforts at our Hotel in Chester, VA Welcome to the Homewood Suites by Hilton(R) Richmond-Chester hotel. Our all-suite hotel, located at Exit 61A off I-95 in Chester, Virginia, offers easy access to Richmond International Airport. Our hotel in Chester, VA is near popular attractions including Kings Dominion, Pamplin Historical Park, Richmond International Raceway and Pocahontas State Park. Make yourself at home in a spacious one- or two-bedroom suite featuring a range of thoughtful amenities to help you feel at home. Prepare a home cooked meal, just the way you like it, in a fully equipped kitchen complete with convenient utensils. Relax in the separate living area, and stay entertained with a flat-screen TV and complimentary internet access. Start your day with a complimentary full hot breakfast before heading out for business or recreation. Stay active during your stay in the fully equipped fitness center, basketball court or indoor swimming pool. Hold meetings with colleagues in our versatile meeting rooms, and stay in touch with work in the business center featuring modern business amenities. Our Suites Enjoy the comforts of home at the Homewood Suites by Hilton(R) Richmond-Chester hotel. Unwind in a studio, one- or two-bedroom suite with room for entertaining, working or simple relaxation. Prepare a meal for family or friends in the fully equipped kitchen featuring full-size refrigerator, microwave, dishwasher and thoughtful utensils. Unwind with a movie on a flat-screen TV in the separate living or sleeping areas, and keep in touch with family and colleagues with complimentary internet access. Enjoy a restful sleep on a king-sized bed after a day of business or sightseeing. We'll even do the grocery shopping for you to make sure you enjoy the most of your time at our hotel in Chester, VA. Our Suites Guest Perks At your Homewood Suites by Hilton hotel, you'll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning. We offer a complimentary grocery shopping service-and if you forget something, there's a 24-hour onsite convenience store. Other benefits include newspaper delivery every weekday and complimentary internet access. It's all you need to make yourself at home. ... more   less 
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Also Known As:
Homewood Suites Chester Hotel Chester
Homewood Chester
Chester Homewood Suites

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