The location of the property is South Richmond off of I-95 at the Chester/Hopewell exit. Upon arrival to the hotel I was greeted by the front desk agent sitting on a barstool type chair, reading a paperback novel. While she was very friendly and helpful this was not the image I expect upon arriving to any hotel with an affiliation of Hilton Hotels.
My initial room key did not work, twice and I subsequently had to request a new room even before accessing my original room. The front desk agent claimed there was nothing wrong with the key and then instructed me on the use of the key card system.
The internet service was poor and practically not usable during my entire stay. It precluded me from having my intended meetings at the hotel and presented an ongoing problem throughout my three night stay. It is possible the volume on the internet was so great it impacted my usage, however, there was not a point during my stay where the service improved, no matter the time of day.
I will say after checking out I contacted Hilton Customer Service and did receive a response from one of the management personnel at the hotel with a proposed resolution, however, it doesn't make up for the inconvenience of the most important, internet accessibility.
I think the management is doing the best they can with what they have to work with. Ownership needs to infuse some capital to upgrade certain aspects of the facility.
- Official Description (provided by the hotel):
- Friendly Service and Home Comforts at our Hotel in Chester, VA Welcome to the Homewood Suites by Hilton(R) Richmond-Chester hotel. Our all-suite hotel, located at Exit 61A off I-95 in Chester, Virginia, offers easy access to Richmond International Airport. Our hotel in Chester, VA is near popular attractions including Kings Dominion, Pamplin Historical Park, Richmond International Raceway and Pocahontas State Park. Make yourself at home in a spacious one- or two-bedroom suite featuring a range of thoughtful amenities to help you feel at home. Prepare a home cooked meal, just the way you like it, in a fully equipped kitchen complete with convenient utensils. Relax in the separate living area, and stay entertained with a flat-screen TV and complimentary internet access. Start your day with a complimentary full hot breakfast before heading out for business or recreation. Stay active during your stay in the fully equipped fitness center, basketball court or indoor swimming pool. Hold meetings with colleagues in our versatile meeting rooms, and stay in touch with work in the business center featuring modern business amenities. Our Suites Enjoy the comforts of home at the Homewood Suites by Hilton(R) Richmond-Chester hotel. Unwind in a studio, one- or two-bedroom suite with room for entertaining, working or simple relaxation. Prepare a meal for family or friends in the fully equipped kitchen featuring full-size refrigerator, microwave, dishwasher and thoughtful utensils. Unwind with a movie on a flat-screen TV in the separate living or sleeping areas, and keep in touch with family and colleagues with complimentary internet access. Enjoy a restful sleep on a king-sized bed after a day of business or sightseeing. We'll even do the grocery shopping for you to make sure you enjoy the most of your time at our hotel in Chester, VA. Our Suites Guest Perks At your Homewood Suites by Hilton hotel, you'll enjoy a range of inclusive perks to help you feel right at home. Indulge in a hot full breakfast each morning. We offer a complimentary grocery shopping service-and if you forget something, there's a 24-hour onsite convenience store. Other benefits include newspaper delivery every weekday and complimentary internet access. It's all you need to make yourself at home. ... more less
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- Also Known As:
- Homewood Suites Chester Hotel Chester
- Homewood Chester
- Chester Homewood Suites