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“Found a live cockroach”

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Hyatt Place Richmond/Chester
Ranked #1 of 14 Hotels in Chester
GreenLeadersSilver level
Reviewed May 27, 2013

We checked in early and stayed on the 4th floor. While getting ready to go to bed a cockroach rand from under the sink and ran to the bed. We smashed it but where there's one there's more. There were dirty dishes in the hall when we arrived and were still there when we came back later that night. This place needs a good cleaning and an extermination. Will never stay here again!

  • Stayed: May 2013
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1  Thank Zinnia123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded May 29, 2013

Dear valued guest:

Thank you for taking the time out of your schedule to complete our Survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 804-530-4600

Sincerely,

Hyatt Place Richmond/Chester GM
General Manager
Terry Ford

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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319 - 325 of 385 reviews

Reviewed May 7, 2013

We stayed 4 days with a reunion group. We arrived early and the desk lady went out of her way to find a room that was turned over, even though it was only 1:30. The room was spacious and very well designed. We had a walk-in shower, similar to the one I have at home. Great internet speed with an easy log-on process that didn't have to be redone as many hotels do. Awesome flat screen tv that pivoted on a single post about 240 degrees.
The breakfast was generous with something for just about every taste. Great coffee and the conveyor toaster was very fast and accurate on heat.
Overall, it was a great place for us to stay for this reunion. All of the staff made eye contact and were very friendly. These folks are well trained and obviously value their customers.

Room Tip: First floor corner is extremely quiet.
See more room tips
  • Stayed: May 2013, traveled with friends
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Thank Mike16248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reserve_1, General Manager at Hyatt Place Richmond/Chester, responded to this reviewResponded August 2, 2013

Thank you for the wonderful postive feedback, we appreciate you choosing to stay with us and look forward to seeing you in the future.

Terry - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2013

We just returned from a road trip from Boston to Hilton Head Island, SC.

In our quest to find a decent hotel for our stopover that accommodated 5 adults at a reasonable price (under $100), this hotel fit the bill perfectly. We booked through "priceline".

We had 2 queen beds and a very large fold out sectional sofa. It was a very practical and roomy set up. The sink was just outside the bathroom, so that one person could use the sink/mirror, while another showered. I will say that the bathroom space itself was rather small. We found the beds comfy, and the room was clean and fresh smelling.
There was also a small fridge and coffee maker.

The breakfast was included in the price and was terrific. They had a variety of fruits, breads, cereals, and even biscuits and gravy. They also served starbucks coffee :)
Probably one of the best inclusive breakfasts we have had on the road.

We arrived very late, and the gentleman at the desk was very polite and efficient.

We didn't use any of the amenities, so I cannot comment on them.

We booked ahead on which I highly recommend for long road trips. There's nothing worse than feeling exhausted from a long drive, and finding nothing decent available.

I highly recommend stopping here for your next road trip south!

  • Stayed: April 2013, traveled with family
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Thank lfrias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 24, 2013

Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 804-530-4600.

Sincerely,

Hyatt Place Richmond/Chester GM
Terry Ford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2013 via mobile

Stopped overnight on our way to florida. Easy off 95 or 295. Great price. The employee who checked us in the evening was awesome. The place had a cool modern decor. The rooms are big. Bed was comfortable. Tv was huge! Only down side wa the A/C was so noisy we couldn't hear the TV. In the morning the girl at the desk seemed more interested in her cell phone and cigarette break, than making sure the breakfast was tended to. The coffee was cold; the hot skillets were cold. Disappointing. Still, overall a good deal.

  • Stayed: April 2013
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Thank roseygirl27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded April 24, 2013

Dear valued guest:

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 804-530-4600.

Sincerely,

Hyatt Place Richmond/Chester GM
Terry Ford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 26, 2013

We travel lots by car and stay loyal to the Hyatt family of hotels. We picked this Hyatt Place for a 1 night overnight stay while traveling I95 to Florida as it is convenient on/off and there are also restaurants very close by. Pros: cost, location, and comfy bed for a good nights rest. Cons: the sofa was badly stained and had an odor of urine. Also, the remote didn't work well. Hyatt Place has complimentary breakfast until 9:30am and now includes some hot items which are ok. Service: Our check-in and check out was very quick and both of the front desk staff were very friendly and knowledgable.

  • Stayed: February 2013, traveled as a couple
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Thank honestpair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 27, 2013

Thank you for taking the time out of your schedule to complete our a survey. I apologize that your experience was anything less than satisfying. Our goal is to not only meet the needs of each and every guest we serve, but to exceed your expectations to make your stay as pleasant and comfortable as possible.

Please know that your feedback is extremely valuable to us. Feedback such as yours assists us in improving our service and property on a daily basis. In addition, please know that your comments and issues will be addressed.

It is our hope that you will give us another opportunity to serve you. Again, I apologize for the inconveniences during your stay and hope to see you during your next visit.

If I can provide any assistance, don't hesitate to contact me directly at 804-530-4600

Sincerely,

Terry Ford
Hyatt Place Richmond/Chester
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Am currently staying here and I am delighted! Got a good bargain online via the no-bid secret deal and was thrilled to get a Hyatt Place for a very low price. The rooms are all mini-suites with huge flat screen TVs, work desks, large L-shaped sofas and expensive toiletries. The furniture is sleek and modern, with plenty of wood and mirrors. There is a soothing, Asian feel to the decor. The staff is warm and eager to provide good service. Continental breakfast is included, which I never find in an upscale hotel. Chester is a pleasant suburb about 10 miles south of Richmond, close to Petersburg and City Point for the Civil War buffs out there. If you are travelling with children this would be a good choice, since there is space to spread out in the room and 2 kids could easily sleep on the L-shaped sofa, plus 2 more in one of the beds. I highly recommend this hotel.

  • Stayed: February 2013, traveled solo
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1  Thank cacmsu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded February 26, 2013

Thank you for taking the time out of your schedule to complete our Guest Survey regarding your recent stay at our hotel.

Please know that your feedback is extremely valuable to us and we will utilize your response by continuing to focus on making each and every guest experience the best it can be. We hope to be of service to you in the future.

Again, thank you for completing our survey and if I can be of assistance to you, don't hesitate to contact me directly at 804-530-4600.

Sincerely,

Terry Ford
General Manager
Hyatt Place Richmond/Chester

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

My wife and I had a great stay at the Hyatt Place in Chester, VA. The room was huge, with a super large sofa, king bed, work desk, and what seemed to be a 60" flat screen TV. The room came with full breakfast. The hotel in general, but our room in particular, was exceptionally clean. Also, Marcel at the front desk was extremely accommodating to our unique request and needs. We would highly recommend this hotel.

  • Stayed: January 2013, traveled as a couple
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Thank Donald R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Richmond/Chester

Address: 13148 Kingston Ave, Chester, VA 23836-5725
Location: United States > Virginia > Chester
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Chester
#2 Family Hotel in Chester
#2 Green Hotel in Chester
#4 Business Hotel in Chester
Price Range: $106 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Richmond/Chester 3*
Number of rooms: 120
Reservation Options:
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Also Known As:
Hyatt Place Richmond/Chester Hotel Chester
Hyatt Place Chester
Hyatt Chester
Chester Hyatt

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