I arrived at 5:30pm only to be told that the hotel had sold out of my room type (although I had a reservation and confirmation number). No apology from the desk clerk. She "matter-of-factly" told (not asked) me she was sending me to the Aloft next door. When I asked if they had a 1-bedroom suite (for husband and two kids), she stated "they have 2 beds". I told her that was unacceptable and asked to speak to the manager. The manager did not come out to apologize or address my concern and sent the clerk back to tell me "we're trying to help you". She told (not asked) me that she was sending me to another Residence Inn 10-15 minutes away - still no apology for the inconvenience. I did receive a "you have a nice day, ma'am!!" as I left the hotel (obviously the desk clerk was being sarcastic). Unbelievable. I had a guest comment that I was way more friendly and calm than he would have been if this happened to him and his family.
- Official Description (provided by the hotel):
- Make the most of your extended stay at the newly renovated Residence Inn by Marriott Chesapeake Greenbrier, just minutes from the Virginia Beach Oceanfront, Norfolk Botanical Gardens, Greenbrier Mall, and MacArthur Center. Our Chesapeake, VA hotel near Norfolk, Portsmouth, and Virginia Beach is also convenient to Norfolk Airport and Regent University. Chesapeake's business community is home to corporate offices such as Anthem, USAA, Dollar Tree, Verizon, Xerox, Canon, CACI, General Dynamics, BAE Systems, Cox Communications, Oceaneering and Capital One. Stretch out in a studio, 1, or 2-bedroom suite with separate living and sleeping areas, plus a kitchen with cookware, dishes, and appliances. Make yourself at home at this smoke-free, pet-friendly Chesapeake hotel, with unique features such as a SportCourt, patio, fitness center, pool, laundry facility, business center, social hour on Monday-Wednesday and free breakfast buffet daily. There is complimentary Wi-Fi throughout the hotel. This property also offers a complimentary local shuttle . ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Hotels.com, Priceline, Cancelon, Travelocity, TripOnline SA, Cheap Tickets and Hotwire so you can book your Residence Inn by Marriott Chesapeake Greenbrier reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Residence Inn Chesapeake Greenbrier Hotel Chesapeake
- Chesapeake Residence Inn