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“Unnecessarily Disappointed”

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Residence Inn Chesapeake Greenbrier
Ranked #12 of 42 Hotels in Chesapeake
Certificate of Excellence
Clifton, Virginia
Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Unnecessarily Disappointed”
Reviewed September 29, 2011

While the hotel is nice with a good location, the goal was to get a good nights sleep which did not happen. First, we were located in a nice room with a TOTAL view of the hotel air conditioning system. This system made weird,loud alternating noises ALL night. Then we were awakened at 5:26 am because housekeeping did not clear the previous guests alarm setting. Despite efforts to return to sleep, looks like we are in for a long day. Despite efforts to warm the room temperature, we are at a toasty 69 degrees!!!!!!! We are also serenaded every time the toilet is flushed and the tank refills..................(maintenance please).
A little effort could have gone a long way.

Room Tip: Rooms away from the heating/ac system
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  • Stayed September 2011, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank WeTVL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear WeTVL,

Thank you for your review - we use these comments as learning tools and your input is invaluable! We apologize for the issues you experienced during your stay with us. We want our guests to have an exemplary stay and we hope that you will join us again in the future.

Respectfully,

Jennifer Rogers
General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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175 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
  • English first
  • Any
English first
Plainfield, CT
Level Contributor
2 reviews
Reviewed September 24, 2011

I've stayed at many hotels for work and this is by far the best. There is nothing like being treated as though you are family when traveling away from your own. The front desk staff are among the greats. And I've stayed at the Ritz. Thankyou ladies. You have made my stay wonderful.

  • Stayed September 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank herrluc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear herrluc,

We love to hear this from our guests! Thank you and come back to " your home away from home" soon.

Respectfully,

Jennifer Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, Pennsylvania
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed September 12, 2011

Everything about this hotel was outstanding. We previously stayed in a Residence Inn after suffering some storm damage and they were very helpful and accommodating. We decided to vacation at Virginia Beach and found this to to reasonably priced and not too far from the activities we wanted to do (about 20 minutes to the beach, and 15-20 minutes to the inlet that we went crabbing at). Because this is an extended stay hotel, it features a kitchenette and dining area, as well as very comfortable beds and a nice living room. They offer a complimentary breakfast buffet every morning, and on some weeknights they host a "guest social" with a light meal provided. In addition to the standard amenities, everyone we encountered who worked there went out of their way to make our stay enjoyable. Because we were traveling with the family cat, we declined to have daily housekeeping service but when we needed anything-towels, toilet paper, even the use of a vacuum cleaner-they were right there with it. One of the desk staff even went out of her way to get directions to a site that would be great for crabbing when my husband mentioned he wanted to take the kids to do this. Overall, the employees were wonderful, the room was great, and it's overall proximity to area attractions was perfect. Located on hotel row, there are numerous restaurants, convenience stores, and shopping centers which made the location that much better. I really don't have anything negative to say at all about it; when Hurricane Irene hit, we watched the news with concern because in our 9 day stay we had come to love the area and the hotel's employees. We will be going back next year; Virginia Beach has become our preferred vacation spot, and the Greenbrier Residence in our preferred place to stay. Family friendly, pet friendly, and budget friendly; you can't go wrong staying here.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ambre f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear ambre f,

On behalf of my staff, a great big THANK YOU for your kind words. Our guests are such wonderful people and it makes our jobs so easy! We're hooked on you, so come back soon!

Respectfully,

Jennifer Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
lilbits
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 12, 2011

They are by far the best staff Marriot has employeed, helpful an go out of their way to make sure all needs are met... free shuttle to local area shopping and sites.... I have stayed at this hotel at least 10 times in the last 5 years and have to say they have never disappointed me.

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank lilbits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear lilbits,

I agree! Our staff is the best - they love what they do and our guests are the greatest ever! We miss you, come back soon!

Respectfully,

Jennifer Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Virginia
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 6, 2011

We were unable to get rooms directly on VA Beach as we planned this last minute trip over the Labor Day holiday. My husband had called ahead to let them know that we were arriving separately and to make sure that I could check in without him. When I arrived and explained that I was checking in under my husband's name, the girl at the front desk knew exactly who I was as she remembered speaking with my husband on the phone and greeted me by name. Check in went smoothly.

The lobby was very tastefully decorated with a nice sitting area, library and game room. I did not go into the game room but I did see that they had a pool table in there and later I saw them playing Nemo on the TV for some children who were staying at the hotel.

Breakfast was included with the room. They had a waffle maker so that you could make your own waffles. I was surprised that they offered chocolate chips and some nuts to add to the batter. I've never seen that at a Marriott before. There were fixings for breakfast burritos, assorted breads, bagels, pastries, cereal, sausage, home fries, yogurt, and a fruit bowl. One day there was also biscuits and gravy and the following day there was some hash. They also had coffee, assorted juices, and milk. If you stay here, try the chocolate muffins with the cheesecake type filling. There were so good!!

The rooms were nice and clean. Not sure how well stocked the kitchen was as we did not really use it other than for the refrigerator and microwave. It did have nice granite counter tops. It was nice having the sleeping area separate from the living area. The pillows were a bit flat for my liking, but not a big deal.

There is a mall and plenty of dining options right next to the hotel. There is also a movie theater. It's about a 20 minute drive in to VA Beach and 1.5 hours to Nags Head, NC.

Overall, another enjoyable stay at a Marriott property.

  • Stayed September 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank noelle_Ians_mom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear Noelle_lans_mom,

Thank you SO much for a super review. We appreciate your input so much! We are glad that you had an great stay and having guests like you and your family makes our jobs fun everyday!

Respectfully,

Jennifer Rogers
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Akron, OH
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2011

We stayed on the 3rd floor which was in great condition and not outdated. Our rooms had granite counter tops, stainless appliances, and our king studio at the end of the hall had a corner fireplace. The lobby and overall property was extremely nice compared to other Residence Inns and Marriott properties. I am not sure what some average ratings expect. We expect the best and turned to this property after arriving at another Marriott property (Staybridge on Cleveland St.) that was not in a family friendly environment. I should also mention that the Residence in is located in a community with a A class mall, numerous restaurants, and two movie theaters. It is about 20 minutes from the beach. We ended up here due to evacuation from Outer Banks of NC no thanks to Hurricane Irene. This property is a savior and above expectations.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank ccusim1048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gmriches, General Manager at Residence Inn Chesapeake Greenbrier, responded to this review, November 8, 2011
Dear ccusim1048,

Wow! Thank you for your comments - we love to hear this kind of review. Hurricane Irene made a lot of people miserable and we are so glad we were able to make that experience less painful for you and your family. We hope to see you again, under better circumstances!

Respectfully,

Jennifer Rogers
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington-Normal, Illinois
Level Contributor
85 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed July 7, 2011

I've stayed in a couple of the Marriott properties in the area - this one was average for a Residence Inn I thought - our room probably was due for some updating soon.

  • Stayed July 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank VLR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Residence Inn Chesapeake Greenbrier

Property: Residence Inn Chesapeake Greenbrier
Address: 1500 Crossways Blvd, Chesapeake, VA 23320-2841
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Family Hotel in Chesapeake
#11 Business Hotel in Chesapeake
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Residence Inn Chesapeake Greenbrier 3*
Number of rooms: 130
Official Description (provided by the hotel):
Residence Inn Chesapeake Greenbrier is your perfect choice for a vacation in Hampton Roads. Centrally located to Norfolk, Portsmouth and Virginia Beach. This Chesapeake hotel has 1 and 2 bedroom suites available for short or long term stays fully equipped with kitchens and utensils. Complimentary parking, wireless internet and shuttle service in the area. ... more   less 
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Also Known As:
Residence Inn Chesapeake Greenbrier Hotel Chesapeake
Chesapeake Residence Inn

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