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“Avoid at all cost”

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Extended Stay America - Chesapeake - Greenbrier Circle
Ranked #30 of 42 Hotels in Chesapeake
Sterling Heights
2 reviews
“Avoid at all cost”
1 of 5 bubbles Reviewed September 2, 2013

Terrible hotel. Expected a better place for the price. Room wasn't great, elevator and halls smelled and floors where stained and curling up. I don't usually write reviews but felt it was needed. Hopefully it will help others avoid this place.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dcd713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Chesapeake - Greenbrier Circle, responded to this review, September 5, 2013
The staff and I read your comments about your stay with us. Please know that we are sincerely sorry that your room and the condition of our hotel did not meet your expectations. In response to your feedback, I am working with our housekeeping and maintenance staff to improve our public areas as well as the guest rooms.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at cgc@extendedstay.com. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.”
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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66 reviews from our community

Traveler rating
    12
    13
    10
    10
    21
See reviews for
27
8
5
16
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed July 27, 2013

I booked te reservation on Thursday and I called back to get the confirmations number.I informed them that my boyfriend would be there pretty late since He is coming from a distance.We got there and they had no room for him,but he had his reservation and confirmation number .The night lady was just no help she had no rooms but she barely tried.Im so disappointed and this experience just upsets me

Stayed July 2013
Helpful?
1 Thank Motane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ohio
1 review
4 of 5 bubbles Reviewed June 4, 2013

We came to help a family that is in the armed services, and at last minute. Everyone was so helpful, gave us a great deal and the room was very good.
We came to help a family that is in the armed services, and at last minute. We came to help a family that is in the armed services, and at last minute
,Thank you staff We came to help a family that is in the armed services, and at last minute,Thank you staff We came to help a family that is in the armed services, and at last minute. We came to help a family that is in the armed services, and at last minute
,Thank you staff We came to help a family that is in the armed services, and at last minute,Thank you staff thank you thank you thank you thank you thank you thank you

Room Tip: if you need room ask for a suite
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank cindy s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed May 28, 2013

My husband and I arrived for check in and we went to our room and it had not been cleaned. We went back to the front desk they apologized and gave us another room. This room had hair all over the bed sheets and the toilet on the floor. We then went back downstairs. Where the manager decided to take us around to different rooms to see if they were ready. She showed us seven rooms. When we viewed each room, they had either a bad smell or had not been cleaned. the rooms that were cleaned had hair on the sheets. The housekeeping personnel was not changing the sheets just making the beds. thats just gross. i would not recommend anyone to stay here. We got our money back and left.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tara35l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Suitland, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed April 29, 2013

initially i ordered a king size bed. upon arrival on double beds were available. not really happy with this . i should get what i reservered. all else was great with the room. only wish there were more than a treadmill and bike in the exercise room. detergent and scrubby should be provided or offered for sale at service desk.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank monica j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Level Contributor
84 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
4 of 5 bubbles Reviewed April 21, 2013

plus a 15 cubic foot fridge, and a small kitchen sink are included in the standard room. Grab & go breakfast items of muffins, granola bars, and fruit are available from 6 to 9:30 in the mornings. Or make a bowl of instant oatmeal and heat your coffee in the room's microwave while watching the large screen LG television.

I saved $40 over three nights booking this facility using one of Hotwire's secret deal. I was dreading getting two star places that were slammed. My fly was delayed until a midnight arrival but Extended Stay allowed my almost age 21 child check in earlier and gave us twin beds as requested directly. There's no way on Hotwire to specify sleeping arrangements otherwise.

Room Tip: As usual though, the rooms in the back face the highway but it's not bad at all.
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CafeConCarlos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed April 1, 2013

Me and my family drove from SC and stayed at this hotel and it was the worst experience thus far. We have stayed here several times before and never had any problems. This particular time I made a reservation for the weekend but accidentally put the day before and had to pay for that night which we did not stay there until the following night so I asked the manger could she accommodate me in some way because I made a mistake and we still stayed there for the weekend I just asked for a little help. The manger told me there was nothing she could do. So we check into our room which was suppose to be non smoking and we could smell smoke the entire time. Then the heater was broken so in the middle of our stay we had to change rooms. The second room behind the beds and tables was dirty. I will not recommend this place to nobody ever and I will not be staying here ever again!!!!

Room Tip: Go somewhere else!!!!!!!!
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  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Valerie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Chesapeake - Greenbrier Circle

Property: Extended Stay America - Chesapeake - Greenbrier Circle
Address: 809 Greenbrier Circle, Chesapeake, VA 23320 (Formerly Suburban Extended Stay)
Phone Number:
Location: United States > Virginia > Chesapeake
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #30 of 42 Hotels in Chesapeake
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Chesapeake - Greenbrier Circle 2.5*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Extended Stay, Hotwire, Hotels.com, Orbitz, Travelocity, Priceline, Expedia, TripOnline SA and HotelQuickly so you can book your Extended Stay America - Chesapeake - Greenbrier Circle reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Extended Stay Chesapeake
Chesapeake Extended Stay

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