We scheduled a "romantic evening" after the holidays to allow ourselves the opportunity to relax and recuperate. We chose the King sized room with the Jacuzzi. Cosmetically the room was very well decorated and clean. We settled in and my wife decided to take a shower. Minutes into her shower, the water had not warmed up to a comfortable temperature. To be frank, it was still cold. We allowed the water to run even longer and nothing...still cold. Mind you, my wife is midway through her shower. I called the front desk to inform them of the issue. The young lady at the front desk was very apologetic and comforting. She offered a number of solutions. Eventually, we agreed that using the shower in another room would suffice for the evening. Mainly because my wife wanted to remain in the room with the Jacuzzi. Alexis also discounted the room citing the inconvenience. She even checked on us to ensure that everything was ok. In a situation where she could have easily dismissed us and our concerns, she went above and beyond "good" customer service to ensure our needs were met. Even her manager Dru, the following morning continued with this precedence. He followed up with us and was very helpful as well. I will definitely return to this site my next time in the area. Kudos to Alexis and Dru.
- Official Description (provided by the hotel):
- Centrally located to Norfolk and Virginia Beach, the Holiday Inn Express Chesapeake-Norfolk sits in the heart of the region's restaurant and shopping district. The property serves as a hub for Government and Corporate travel stemming from the Naval Station Norfolk, Norfolk Naval Shipyard, Naval Station Oceana, USCG Finance Center and Exchange, Dollar Tree Stores Headquarters, Anthem Health Insura ... more less
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- Also Known As:
- Holiday Inn Express Chesapeake Hotel Chesapeake
- Chesapeake Holiday Inn