You know when you tip despite having hated the waitress's attitude? Abuello's always has great food, and the restaurant layout here is amazingly identical to their other locations. But when a server brought my friend the wrong meal and he unknowingly proceeded to eat it, she returned to our table with a vengeance and gave us "lip" and attitude the rest of the night! The manager was aware but seemed herself overwhelmed, and simply offered, "We won't charge you for the more expensive meal." How about instead next time, "I am sorry that my staff wears their mistakes on their sleeves like attitude on an angry drunk, so please accept this meal on-the-house for your not receiving what you ordered?" As I write this review, I realize that the real failure that night at dinner was leadership on behalf of management, and then self-discipline on behalf of the waitress, who as I mentioned earlier, really is working for gratuitous tips.
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