My family of 5 and I stayed 2 nights at the Aloft in Chesapeake, Virginia October 22-24, 2010. Arriving at 4am after an 11 hour drive was a both a relief yet challenging. Hoping to put my 10 & 11 year old to bed, we were asked to wait 30 minutes the front desk clerk said we arrived at a time when he was rebooting the computers - both at the same time. Seeing that folks check-in to hotels at all hours it did not make sense to us yet we had no choice but to wait - annoying to say the least. No concessions or apologies given. My son asked how much was the tea bag, the guy responded only the coffee is free....wow! Wait, there's more.
Upon receiving our room keys we boarded the elevator and headed for the room. There was an unusual and funky smell on the 3rd floor hallway. We arrived in the double bed room, there was NO Clean Smell. The sheets had not appeared to be changed and the extra comforter was SOILED! There were YELLOW STAINS on the sheets - NICE! We mentioned the issues to the front desk clerk and got the LOOK - you know the 'WHAT DO YOU WANT ME TO DO ABOUT IT??'
To top it all off the carpet had not been vacuumed and the extra towel request at time of reservation had gone ignored even though it was confirmed via 2 email messages received from this hotel. I had to call the front desk to request the towels eventually we took a short 3 hour nap and headed downstairs since no one was able to come up at 8:30am.
We departed on a Sunday morning. Fortunately there were 2 people at the front desk and a 2 lines. One of the agents disappeared leaving annoyed guests and the ROOKIE was left to figure out the check out process. Given she was nervous, I waited the 15 mins for the close-out folio. Before handing it to me she asked me to see a PHOTO ID??!! I reminded her I was CHECKING OUT. She said it did not matter and it was POLICY. DUMBFOUNDED by this nonsense - and now desperately wanting to leave this place I let it go which was easier said than done.
ATTENTION ALOFT EMPLOYEES: All of these incidents could have and should be avoided in the future. Providing CUSTOMER SERVICE IS NOT LIKE PULLING TEETH. It is a shame to do anything less and act like it never happened. Now that I have spoke my peace maybe, just maybe you will do something about the mess-ups!!!!!!!!!!!
CARE TO RECTIFY ALOFT???
- Official Description (provided by the hotel):
- Aloft Chesapeake is located in the vibrant Southeastern Virginia region, adjacent to the world's largest natural harbor and the world's largest naval base. We're a short drive to the U.S. Coast Guard Finance Center, Norfolk Naval Base, and Norfolk Naval Shipyard. Norfolk and Virginia Beach are right nearby, so head on over for a seaside escape. This stylish Chesapeake hotel features free Wi-Fi, an indoor pool, and rooms that offer a flat-screen TV and a refrigerator. Breakfast is served each morning. The w xyz bar serves cocktails and snacks along with a light fare. Guests can workout in the fitness center or use the business center that offers fax and photocopying services. A games room that offers billiards is also available. Chesapeake Planetarium is 6 miles from Aloft Chesapeake and MacAurther Center Mall is 20 minutes drive. This property is also rated for the best value in Chesapeake! Guests are getting more for their money when compared to other properties in this city. ... more less
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- Also Known As:
- Aloft Chesapeake Hotel Chesapeake